Supervisor Member Debt Solutions

Hudson Valley Credit Union is currently recruiting for the position of Supervisor Member Debt Solutions. Primary Function: directly supervise, coach, and develop Member Debt Solutions staff in the daily activities of the Member Debt Solutions Department in order to achieve organizational and department goals. Monitor the daily activities of the Member Debt Solutions representatives to support Credit Union key financial metrics and core values.

• Monitor daily collection efforts through queue reviews and side-by-side coaching. Provide daily feedback to employees on collection efforts. Model during daily interactions by setting the example, outlining clear and attainable expectations and closely monitoring key performance metrics of direct reports. Oversee the ongoing status of collection queues.
• Monitor the entire repossession process, ensuring compliance with regulations, and optimizing workflows for efficient recovery of assets.
• Track employee performance by monitoring and evaluating results of collection queues and key collector metrics. Deliver results to Member Debt Solutions reps during monthly one on one meetings and annual performance appraisal.
  
• Provide high level resource support to direct reports by maintaining a complete understanding of HVCU collection processes, policies and procedures. Handle member escalations to ensure member concerns are resolved properly.
  
• Analyze data from collection software system to assist in achieving preset, monthly delinquency and charge-off goals.
  
• Interview, hire and evaluate Member Debt Solutions employees. Coordinate new hire training and ensure employee training needs are met. Pursue development opportunities for staff to support the Credit union's goals and employee development.
  
• Consistently contribute to the Credit Union's initiative of continuous improvement by communicating suggestions that enhance revenue, reduce expenses, creates lean efficiencies and / or streamlines and improves operations.
  
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
  
• Embrace and apply HVCU's guiding principles to all activities and responsibilities. This includes the Credit Union's Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union's initiatives by demonstrating teamwork and professionalism.
  
• Responsible for regular and predictable attendance including punctuality.
  

• High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate; or a current high school senior in possession of a certificate of satisfactory academic standing required.
• Associate's Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience preferred.
• Minimum 2 years collection experience experience required.
• Minimum 1 year Supervisory or leadership experience in a financial institution required.

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Join a team where your growth matters. At Hudson Valley Credit Union, we offer a supportive, community-focused culture, competitive benefits, and opportunities to grow your career while making a meaningful impact. Come be part of a Great Place to Work!

Employee Perks:

• Base & Variable Pay Structures

• Paid Personal, Holiday & Volunteer Time Off

• Professional Development Training through HVCU University & Academy

• Student Loan Repayment & Tuition Reimbursement Programs

• Medical, Dental & Vision Coverage

• 401(k) With Employer Match & Non-Elective Employer Contribution

• Life, Short-term & Long-term Disability Insurances

• Discounted Loan Rates & Fees

HVCU is an Equal Opportunity Employer, including individuals with disabilities and veterans.