Senior HR Operations Specialist

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:

The Senior HR Operations Specialist plays a crucial role in ensuring the smooth and efficient functioning of human resources processes within the organization. This senior individual contributor position involves a combination of solution design, process management, and HR cross-functional support. The Sr. HR Operations Specialist collaborates with various internal stakeholders to implement and maintain HR policies, procedures, and systems with an emphasis on governance and compliance. A heavy focus will be on supporting and improving the HR Shared Service framework by automating forms, documents, processes, and systems to increase efficiency and improve employee experience. Additionally, the incumbent plays a pivotal role in project management, HR reporting and analysis for senior leadership. This role also leads day-to-day HR compliance operations (e.g., maintaining the policy library, coordinating audits, monitoring regulatory changes, ensuring data privacy and record retention), partnering with Legal and HRBPs to mitigate risk across jurisdictions.

Prefer candidates who reside in the Dallas area however will consider candidates outside the Dallas TX area.

What You'll Do:

• HR Service Innovation: Design and implement solutions which assist in delivering high-quality HR services to associates, managers, and HR business partners. Partner with technology teams to automate HR operations processes and projects associated with talent acquisition, onboarding, employee data management, HR surveys, policy controls and compliance, offboarding. etc.
• AI Innovation & Implementation: Serve as the primary AI liaison for the HR organization, continuously identifying and evaluating opportunities to leverage Microsoft Copilot Studio and other AI technologies to innovate and streamline HR processes and procedures. Lead the assessment, design, and implementation of AI-powered solutions to enhance service delivery, reduce manual tasks, and improve overall operational efficiency across all HR functions.
• Project & Process Management: Lead multiple small- to medium-sized process-improvement initiatives and HR projects across the People function, delivering on time and in scope. Leverage project-management tools to clearly define and track roles, expectations, deliverables, and deadlines.
• HR Services Documentation: Collaborate with various stakeholders to maintain all HR policies and procedures on company SharePoint site. Partner with Innovation and Technology teams to explore AI solutions to enhance offerings and improve self-service experience for associates and managers. Own the policy governance lifecycle (drafting, versioning, approvals, publication, archival) and ensure documents reflect current legal/regulatory requirements across locations.
• Process Improvement and Standardization: Identify opportunities for process improvements, automation, and standardization within HR shared service delivery. Streamline and enhance HR processes, procedures, and workflows to increase efficiency, accuracy, and employee satisfaction. Solicit feedback from stakeholders to identify areas for improvement and implement changes accordingly.
• HR Data and Analytics: Utilize HR data and analytics to identify trends, insights, and opportunities for improving HR delivery and programs. Develop and provide HR metrics, analytics, and reports to support decision-making and enhance operational effectiveness.

• Regulatory Compliance & Monitoring: Maintain a compliance calendar; track federal/state/local changes; translate requirements into SOPs/checklists; and coordinate with Legal on impact assessments.
• Audit & Controls: Prepare for and support internal/external audits (e.g., I-9/E-Verify, timekeeping and wage & hour, leave administration); remediate gaps; and document preventive controls.
• Data Privacy & Record Retention: Enforce role-based access, data quality, and retention schedules within HRIS/SharePoint; align practices to data privacy obligations.
• Compliance Reporting: Coordinate required filings and submissions (e.g., EEO-1, VETS-4212, and any other OFCCP Required actions) and maintain evidence logs and narratives as needed.
• Compliance Training & Enablement: Draft communications and deliver micro-trainings on policy updates and compliance procedures; track acknowledgments and completion.
• Vendor/Third-Party Compliance: Validate that HR vendors handling associate data meet contractual and regulatory standards.

What You'll Bring:

Education & Certifications:

• Bachelor's degree in human resources, business administration, or a related field is required.

Required Skills/Qualifications:

• 5-7 years' HR Operations experience, including change and project management, is required.
• Proficiency in Applicant Tracking Systems (ATS), Human Resources Information Systems (HRIS), recruitment tools, SharePoint and Microsoft Office tools, including Microsoft Project. Experience with Dayforce a plus.
• Intermediate to Advanced MS Excel skills required.
• Experience managing and reporting data within a Human Resources Information Systems (HRIS). Data analysis and solutioning skills required.

• Knowledge of relevant employment laws, regulations, and compliance standards and demonstrated experience with policy governance, audit readiness, and records retention requirements.
• Experience coordinating compliance reporting (e.g., EEO-1, VETS-4212) and supporting I-9/E-Verify processes.

• Innovative mind-set with knowledge and an interest and understanding in machine learning.
• Ability to build rapport and effectively communicate with internal teams, external partners, candidates, associates and managers. Excellent interpersonal skills, relationship-building and networking skills.
• Ability to handle confidential information with discretion and professionalism.
• Ability to prioritize workload effectively. Strong organizational skills to manage workload and meet timelines and deliverables. Strong attention to detail.

• Working knowledge of data privacy principles and role-based access controls within HRIS/SharePoint; ability to translate regulatory requirements into practical SOPs and checklists.