Retail Strategic Sales Manager

Job Summary: The Retail Strategic Sales Manager is responsible for overseeing the development and success of the Inside Sales team with the purpose of providing Legendary Customer Service while increasing sales of parts and service solutions.

This role trains staff, allocates physical and financial resources, and manages the operational sales processes in alignment with HOLT's overall sales strategies to ensure financial targets are met.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions:

• Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Model, promote, reinforce, and recognize the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Conducts regular coaching sessions to Inside Sales Representatives (ISR) focused on sales process, product knowledge, and customer care
• Executes sales strategies focused on parts, service, undercarriage, fluids, and CVAs
• Owns and tracks ISR KPls such as prospecting leads, CVA enrollment, & competition engagement
• Supports HOLT's strategic push for CVA adoption, PM programs, and service work sold
• Ensures consistent use of CRM (Saleslink/CRM platforms) for activity tracking, lead management, and reporting
• Leads ISR team participation in sales campaigns and ensure timely lead follow-up
• Collaborates with sales operations to maintain data accuracy and improve efficiency
• Works closely with PSSMs Service Operations Managers, and Parts leadership to align on customer priorities
• Ensures ISR team supports field teams with quotes, follow-ups, and customer insights
• Participates in planning meetings to align ISR activity with broader territory goals
• Oversees proactive outbound efforts to re-engage dormant customers and promote PCC/CAT Tool engagement
• Helps uphold HOLT CAT's reputation for exceptional support and long-term customer partnerships
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Knowledge of applicable products and services in addition to accounting principles, budget preparation, and business acumen
• Strong management skills to direct, coach, and sales team to increase revenues using sales tools, techniques, and market information
• Computer skills and demonstrated skills with Microsoft Office products including Excel, Word, PowerPoint, etc.
• Interpersonal skills sufficient to engage with vendors, own staff, and corporate executives to exchange information, influence and persuade
• Excellent oral and written communication skills
• Strong analytical, problem solving, and conceptual skills
• Exceptional planning, organizational, time management, and multi-tasking skills
• Driven and results oriented; business development, KPIs, and market expansion to meet corporate targets
• Ability to operate a variety of communications equipment and information transmitting devices
• Ability to work with all levels of personnel within the organization and customer operations
• Ability to understand the implications of new information for both current and future problem-solving and decision-making
• Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
• The ability to listen to and understand information and ideas presented through spoken words and sentences
• Consulting and influencing abilities

Education and Experience:

• High School diploma or equivalent required; Bachelor's degree in Business Management, Administration, Sales, or related field preferred
• Minimum of five years of work-related skill, knowledge, or experience is required
• One or more years in a leadership role required

Supervisory Responsibilities:

• Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel:

• Up to 10% travel required
• Valid driver's license required

Physical Requirements:

• Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilities
• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Occasionally moves or transports items weighing up to 25 lbs.

Work Environment:

• This job is generally performed in a professional office environment, in environmentally controlled conditions and outdoor conditions on jobsites
• Frequently works at a fast pace with unscheduled interruptions

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.