General Clerk II

JOB SUMMARY

The General Clerk II follows clearly detailed specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence. This position ensures information is correct regarding dormitory documentations to include inspections, briefings, equipment and reports. This position maintains effective relationships with Air Force stakeholders, responds to inquiries, provides reports and briefings, and ensures that all operations are transparent and aligned with contractual requirements. The role requires the ability to communicate with leadership, organizational management, and problem-solving skills to manage resources effectively while delivering high-quality service and customer satisfaction in a mission-critical environment.

ESSENTIAL FUNCTIONS

• Strong professional customer service skills, including active listening, prompt service and follow-up
• Strong decision analysis and problem-solving skills; ability to draw conclusions and justify decisions.
• Must be able to communicate issues to management.
• Ensure all reports are completed, scanned and filed in a timely manner.
• Operate basic office equipment.
• Proofread records or forms.
• Assist in a variety of administrative matters.
• Assist in warehouse and furniture moving.
• Must be able to walk multiple flights of stairs.
• Perform pre and post inspections of dormitory rooms.
• Act as a liaison between company and customer representatives.
• Address and resolve any concerns, always ensuring a professional and courteous approach.
• Follow related SOPs.
• Participate in random drug testing program.
• Participate in company training.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No

KNOWLEDGE, SKILLS, & ABILITIES

• Beginner to intermediate computer skills specifically using Microsoft Office Suite; ability to learn additional computer skills or software programs. Working knowledge of advanced software applications is preferred
• Ability to enter data accurately into databases.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence
• Interpersonal skills are necessary to work effectively and cooperatively with all levels of management and staff. Will also routinely interact with other crew members
• Ability to use general office equipment such as fax, phone, copier, scanner, printers, etc.
• Ability to follow a process.
• Strong professional customer service skills, including active listening, prompt service and follow-up.
• Strong decision analysis and problem-solving skills; ability to draw conclusions and justify decisions.
• Ability to learn and understand corporate policies and procedures and how they relate to goals.
• Ability to perform basic mathematical computations
• High degree of self-motivation and the ability to work independently
• Ability to multi-task
• Ability to manage and resolving conflicts in a calm, professional, and effective manner, ensuring minimal disruption and maintaining safety.
• Strong interpersonal skills with a customer-focused approach.
• Ability to manage multi responsibilities and prioritize tasks effectively to ensure smooth operations.
• Must be able to operate in a way that is ethical, responsible and professional.

QUALIFICATIONS

• High School Diploma or GED equivalent - Required.
• Experience in Excel.
• Experience in support a US Air Force contract, preferred.
• Experience with AFI 32-6005, 32-6604 and 32-6001, preferred.
• Experience in organizational and communication skills.
• Ability to communicate effectively with team members, management, and external authorities.
• Valid state driver's license
• Must be able to receive phone calls after hours.
• Must pass drug, background screening and Tier-1 investigation.

PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT
Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.

REASONABLE ACCOMMODATION
It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.