Lead Patient Service Representative - Ear, Nose & Throat Clinic

General Description:

Under general supervision, interviews patients admitted to the hospital and obtains sufficient financial information to assure maximum payment for services rendered at OU Health.

Essential Responsibilities:

Responsibilities listed in this section are core to the position.Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Assists patients or responsible parties with their financial liability on all past and present accounts and makes appropriate arrangements for payment.
• Analyzes patient financial status and related information to determine if financial assistance may be available through other third party organizations.
• Assures all updates to financial and demographic data are completed.
• Interviews patients and responsible parties to obtain personal, demographic and financial information required for the registration of patients.
• Serves as hospital systems intake to determine a method of payment according to established procedures.
• Make pre-registration/pre-admission contacts with the patient or responsible party as appropriate.
• Maintains statistical reports as required.
• Obtains pre-certification and verification from any third party payors or employer.
• Determines deposits and collects payments.
• Serves as lead employee or assistant supervisor.

General Responsibilities:

• Performs other duties as assigned.

Minimum Qualifications:

Education: High School Diploma or GED.

Experience: At least 5 years of experience in admitting, financial counseling, patient registration or related area required.

Licensure/Certifications/Registrations Required: None required.

Knowledge, Skills and Abilities:

• Knowledge of hospital policies and procedures
• Knowledge of third party contractual agreements and requirements
• Knowledge of federal and state laws and regulations relating to payment and billing of hospital charges.
• Skill in establishing and maintaining effective working relationships with others
• Skill in following verbal and written instructions; in interviewing patients
• Excellent communication skills, both orally and in writing and good computer skills.
• Typing/keyboarding skills sufficient to meet the requirements of the position.