IT Operations Help Desk Analyst

Description

Leidos has an opening for an IT Operations Help Desk Analyst to support the MARCENT program at MacDill AFB in Tampa, FL.

As an IT Operations Help Desk Analyst, you'll deliver high-impact technical support, resolve complex system issues, and ensure seamless communication for senior leadership, including AC/S, Deputies, and VIPs. You'll also play a key role in managing and training Internal Support Coordinators (ISCs) across the organization.

Primary Responsibilities:

• Participate in software and hardware investigations resulting from issues identified in reported trouble calls during the transition period.
• Provide Technical Assistance (TA) reports for all support provided to MARCENT Service Desk Customers.
• As the subject matter expert, administer network, storage, and voice/video service management hardware and software.
• Participate in Marine Corps working groups to determine Service wide end user device configurations and deployment schedules.
• Provide installation support.
• Draft and submit for review, MARFOR level end user device policies that will affect the entire area of responsibility.
• Draft, review, update or amend end user support policies with tactics, techniques and procedures for AOR.
• Plan and execute local deployments of the resultant policies from USMC Working Group.
• Work as a "generalist" on a teamresponsible for development and integration ofcurrent and future MARCENT system builds.
• Provide end-user hardware support.

Basic Qualifications:

• High school diploma or GED equivalent and 5+ years of relevant experience. Degree may substitute some years of experience.
• Active DoD Secret security clearance.
• Current DoD 8570 IAT Level II (Security+ preferred).
• Proficient in Microsoft core architectures including Active Directory, Exchange and Microsoft Clustering Services, Azure and Office 365 migrations.
• In-depth knowledge and experience deploying multiple Virtualization technologies, including Microsoft's Hyper-V, Microsoft Virtual Server, VMWare ESX, and VMWare Server.
• Must be familiar with firewalls and their services and security.
• Must be familiar with Cisco networking technologies and configuration.

Preferred Qualifications:

• TS/SCI security clearance or eligibility.
• Previous service desk experience.
• 2 years experience in military environment.
• Ability to work effectively in a team environment with other highly skilled individuals.
• Basic networking experience and Intel operations (IPL, CGS, JMPS, CVIC systems).
• Excellent written and oral communication skills.

EIO2024

At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."

If you're already scheming step 20 while everyone else is still debating step 2... good. You'll fit right in.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.