Technical Instructor - Learning & Development

Job Title: Technical Instructor - Learning & Development

About Us

Exiger is a cutting-edge supply chain risk management (SCRM) software-as-a-service (SaaS) company with scalable offerings, using data to help corporations intelligently surface risk in business relationships. Exiger's mission is to make the world a safer and more transparent place to succeed. Empowering its 550 customers across the globe, including 150 in the Fortune 500 and over 50 government agencies, with award-winning AI technology, Exiger leads the way in supply chain risk management.

Our work has been recognized by 40+ AI, RegTech, and Supply Chain partner awards. We were recently named a sector 'Value Leader' and a top-ranked vendor in SpendMatters' Fall 2024 SolutionMap for Third Party Risk Management (TPRM) / Supply Chain Risk Management (SCRM) platforms, and recognized as a Leader in the inaugural 2025 Gartner Magic Quadrant for Supplier Risk Management Solutions, positioned in the top-right quadrant for our ability to execute and completeness of vision.

Why Work for Us

You'll join Exiger at a thrilling moment of transformation and growth. Our Learning & Development team is building something exceptional from the ground up, and as our Technical Instructor, you'll bring training programs to life through deep technical expertise. If you're passionate about teaching, systems thinking, and empowering professionals with confidence and capability, this role is your chance to make a lasting, high-impact contribution.

The Role

As a Technical Instructor, you will partner with the Global Head of Learning & Development and play a central role in designing and executing technical training across the 1Exiger platform. Your primary mission is to fuse deep technical skill and education craftsmanship to elevate readiness and performance across Exiger's teams and clients.

What You'll Do

• Build strong relationships with GTM, Product and Delivery to support seamless transitions into pre-launch training.
• Develop expert knowledge of all Exiger tech solution platforms, staying up to date on current functionality and upcoming features.
• Participate in development and planning sessions to remain informed about product updates and enhancements.
• Design and deliver technical training content through live and virtual sessions, job aids, step-by-step guides, and microlearning videos.
• Lead in-person and virtual workshops, webinars, and train-the-trainer programs.
• Collaborate with cross-functional teams to align training strategies with business objectives.
• Serve as a go-to resource for all software-related learning needs and inquiries.
• Evaluate and improve training programs using data-driven methodologies and feedback
• Develop technical curricula and certification programs in partnership with Product, GTM, and Delivery teams.
• Collaborate with marketing and customer-facing teams on course communication and launch plans.
• Work with external vendors to develop hands-on labs and immersive training experiences.
• Define and report on KPIs to measure learner engagement, skill progression, and overall business impact.

What You'll Need

• Bachelor's degree or higher in a technical or educational discipline (e.g., Computer Science, Instructional Design, Information Technology)
• 5-7+ years of experience in technical instruction, solutions engineering, professional services, or similar roles in a SaaS environment
• Experience authoring hands-on labs, training simulations, or instructor-led technical content
• Demonstrated experience building and delivering technical training programs for SaaS platforms.
• Proven ability to design technical learning using labs, product documentation, and multimedia tools.
• Experience managing and measuring learning programs, with fluency in data analysis and program evaluation.
• Strong project management skills and the ability to work cross-functionally.
• Excellent verbal and written communication skills, including experience working with SMEs and stakeholders.
• Knowledge of technical areas such as databases, AI, analytics, virtualization, and cloud infrastructure.
• Comfort presenting to both technical and executive audiences.
• Technical certifications (Microsoft Azure, Windows, Networking, Cloud Computing) or equivalent hands-on technical experience preferred.
• Technical experience in Sisense, Snowflake, SQL, and Linux (preferred)
• Proven ability to teach complex technical topics with clarity and enthusiasm
• Strong business and sales alignment-able to connect training content to outcomes
• Collaborative, flexible, and curious-continually learning and improving
• Ability to foster credibility with technical and non-technical audiences alike

Company Benefits and Culture

• Discretionary Time Off for all employees, with no maximum limits
• Industry leading health, vision, and dental benefits
• Competitive compensation package
• 16 weeks of fully paid parental leave
• Flexible, hybrid work model
• Wellness stipends and dedicated health programming
• Career development support with certification reimbursement

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