Head of Intermediary Services

COMPANY

Allspring Global Investments is a leading independent asset management firm that offers a broad range of investment products and solutions designed to help meet clients' goals. At Allspring, our vision is to inspire a new era of investing that pursues both financial returns and positive outcomes. With decades of trusted experience propelling us forward, we strive to build portfolios aimed at generating successful outcomes for our clients. We do this through the independence of thought that powers our investment strategies and by bringing a renewed approach to look around the corner to unlock what's possible. Allspring is a company committed to thoughtful investing, purposeful planning, and the desire to deliver outcomes that expand above and beyond financial gains. For more information, please visit About Us - Allspring Global Investments.

At Allspring, unique views inspire us. We leverage the diversity of people, ideas, and skills to help our clients pursue their financial goals. We strive to attract and retain a diverse talent pool that enables us to better serve our global client base. Intentionally fostering a diverse and inclusive culture allows us to empower innovation, productivity, and engagement. It's also essential for elevating the experience of our clients as well as the communities in which we operate. Thank you for considering Allspring as you explore the next step in your career journey.

POSITION

The Head of Intermediary Services is responsible for leading the strategy, development, and execution of intermediary relationship management with financial intermediaries including broker-dealers, RIAs, banks, and other financial institutions. This role ensures the delivery of exceptional service and aligns operational execution with regulatory and commercial objectives.

We currently operate in a hybrid working model, whereby you will be required to work in-office 3 days a week.

Location(s): Boston, MA

RESPONSIBILITIES

• Strategic Leadership
  
  
  
  • Define and implement the intermediary servicing strategy that aligns with the firm's distribution and growth goals.
  • Align service models with the policies and regulations governing funds.
  • Lead initiatives to improve the intermediary experience and achieve operational efficiency.
  • Demonstrate confident communication skills and ability to influence stakeholders at all levels.
  
  
  
  
• Relationship Management
  
  
  
  • Serve as the senior point of contact for key intermediary relationships.
  • Manage onboarding, servicing, and retention of intermediary partners with transfer agent operations and intermediary services experience.
  • Ensure consistent communication and engagement with internal distribution partners.
  • Ensure timely and accurate communication of fund updates, operational changes, regulatory disclosures, and completion of operational questionnaires and fact sheets.
  • Provide after-hours support to intermediaries in response to project driven or business continuity events.
  
  
  
  
• Operational Oversight
  
  
  
  • Manage a team tasked with oversight of transfer agent intermediary operations, including account establishment, trade execution, and problem resolution.
  • Partner with transfer agent, fund administration, legal, compliance, and risk teams to guarantee compliance with regulatory standards.
  • Monitor benchmarks and SLAs to drive continuous improvement.
  • Supervise the monitoring of daily reports to guarantee compliance with fund policies and compile monthly metrics for reporting to management and the fund board.
  • Work closely alongside the Head of Transfer Agent Services to manage transfer agent functions (e.g., NSCC processing, intermediary events) and roll out product and service plans.
  
  
  
  
• Sales & Distribution Support
  
  
  
  • Collaborate with sales leaders to increase revenue growth through intermediaries.
  • Provide insights and feedback from intermediaries to assist in product development and service improvements.
  • Represent the firm at industry events and intermediary forums.
  
  
  
  
• Team Leadership
  
  
  
  • Manage, mentor, and develop a high-performing team.
  • Set performance goals, conduct reviews, and support professional development.
  • Foster a culture of accountability, collaboration, and client-centricity.
  
  
  
  
• Intermediary Oversight
  
  
  
  • Manage the Intermediary Oversight Program, including SEC Rule 22c-2 monitoring, third-party audit assessments (SOC 1/FICCA), and fund board reporting.
  • Coordinate intermediary large trade notifications, settlement-day cash flow reporting, resolution of unexpected cash flow inquiries, and oversight of manual cash flow entries.
  • Manage put queue adherence and omnibus-to-plan reconciliations.
  • Review intermediary contracts ensuring adherence to service models, fund policies, and regulatory requirements.
  • Manage timely system updates to support accurate fee calculations and payments per contractual and prospectus terms, including monthly 12b-1 and Shareholder Service Fee processing.
  • Monitor intermediary system access to client records.
  • Maintain the integrity of mutual fund data in DTCC's Mutual Fund Profile Service II database.
  
  
  
  

REQUIRED QUALIFICATIONS

• 15+ years of expertise in transfer agent operations, intermediary services, and distribution.
• Profound knowledge of mutual fund setups, operations, intermediary platforms, and adept at applying intricate regulatory guidelines for operational choices (e.g., SEC, FINRA, NSCC).
• Proven leadership and relationship management skills.
• Strong knowledge of transfer agency systems, intermediary data feeds, and CRM platforms including SS&C suite of products.
• Excellent communication, negotiation, and critical thinking skills.

PREFERRED QUALIFICATIONS

• Proven ability to deliver clear, compelling oral and written presentations to diverse audiences, including senior leadership and external partners.
• Demonstrates strong financial competence in managing annual operating and capital budgets.
• Highly organized and diligent, with a proactive and self-motivated approach to problem-solving.
• Collaborative approach with a track record of growing in team-oriented environments.
• Flexible and adaptable, with a positive attitude toward change and the ability to manage shifting priorities and workloads.

Base Pay Range: $150,000 - $165,000

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary bonus programs, or other annual or non-annual incentive or sales plans.)

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We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.