Manager, Products & Services - Energy Efficiency Direct Offers Programs

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

*This position is Hybrid near any Duke Energy Regional Headquarters in the Carolinas or Midwest*

Position Summary

Directly oversees the management of residential and SMB energy efficiency products, programs, and services across the Midwest and Carolinas jurisdiction, including P&L responsibility. Manage the Direct Offers portfolio, which promotes customer adoption of energy efficiency behaviors and equipment through on-premises audits, direct install, channels to enable DIY installations, education and coaching, and community engagement. This position provides leadership, management, supervision and guidance to a team that typically has < 12 employees, < 12 vendor contracts that provide technology, equipment and staffing needed for successful execution, and accountable for a budget of < $50M.

Responsibilities

Portfolio Growth Leadership

• Analyze and understand market feedback. Set strategies and plans accordingly that create sharp focus on customer needs and wants.

• Drive enhancements to replace mature offers and build long-term growth, working with Product Development and other internal partners. Provide direction to ensure customer needs are satisfied, financial goals met and align with the long-term vision and roadmap for Products & Services, Customer Load Management, and Energy Efficiency overall.

• Identify new product opportunities and exit strategies for non-performing/ underperforming products.

• Investigate and test new technologies, delivery channels and product extensions.

Portfolio Management Leadership

• Accountable for meeting jurisdiction-level P&L, customer satisfaction and regulatory objectives for product, program & service portfolio. Appropriately allocate budget and deployment of resources to meet goals and comply with state-level commitments.

• Develop, communicate and execute annual product plans, market and segment plans to deliver energy and demand savings goals. Deliver plans within regulatory filing budgets and audit governance. Lead internal teams to achieve annual goals.

• Establish organizational guidelines on how the team and individuals interact, collaborate, and resolve conflicts in a manner that creates a productive and respectful environment.

• Support and develop job-relevant competencies with individuals on the team; encourage and coach on individual professional development.

• Provide tactical directions to the team that will meet customer satisfaction and regulatory objectives for product, program & service portfolio.

• Lead continuous improvement efforts to increase effectiveness of internal work processes and internal/external customer enrollment channels including virtual, phone-based, online and direct to customer approaches to offer customers lower cost, and more convenient service channels. Measure and demonstrate results.

• Collaborate with internal partners to develop timely and relevant Price / Value / Efficiency campaigns and communications priorities. Establish plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction.

• Actively engage with partners in development of future regulatory filings, including appropriate mix and expectations of products.

Direct development of performance goals and tracking systems to monitor Key Performance Indicators

• Customer savings goals and pipeline

• Cost management and cost effectiveness

• Customer Satisfaction: Develop, communicate, execute and adjust market plans to achieve at least top quartile satisfaction targets.

Represent Duke Energy and program promotion externally in public forums, workshops, state regulatory collaboratives, industry forums, etc.

• Program Awareness: Evaluate opportunities and execute public relations and promotional initiatives to increase Duke Energy brand awareness and customer advocacy

• Serves as Duke Energy representative on industry local, regional and national boards and forums

• Form strategic partnerships with industry groups, community leaders and product vendors to support development and demonstration of products and services.

• Maintain awareness of legislative, regulatory activities, codes and standards.

Integrate with Strategy, Regulatory, Communications and other internal company groups to ensure products and services align with and enhance corporate strategy

• Stay current with corporate strategies and investments

• Maintain in-depth knowledge of operating company strategies and business plans, along with regulatory requirements of each state.

• Use new technical platforms for product and service offerings where feasible

Basic Required Qualifications

• Bachelors degree in Marketing, Engineering, Business administration or other related degree plus 5yrs of related experience.

• In lieu of degree; Highschool Diploma/GED plus 12yrs of related experience.

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Additional Preferred Qualifications

• Working knowledge of P&L financials unique to energy efficiency programs

• Track record in implementing energy efficiency strategies and improvements that achieve significant results

• Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills, excellent leadership skills and good facilitation skills at all levels, both internally and externally to Duke Energy

• Demonstrated knowledge of technology product offerings and solutions

• Demonstrated analytical, problem solving and/or financial evaluation skills

• Excellent leadership and managerial skills demonstrated, including big picture thinking.

• Ability to make decisions and execute with limited information

• Ability to develop and execute short-range and long-range market plans

• Ability to effectively manage third party resources/vendors.

• Demonstrated ability to manage projects.

• Self-directed, highly motivated team leader.

• Demonstrated ability in product development, product management or market management.

• Proven negotiation ability, influence and conflict resolution skills of others without direct control.

• Working knowledge of competitive marketplace.

• Demonstrated innovation and creative abilities.

• Broad utility company knowledge and operational experience - ten or more years - in the following disciplines: customer account management, utility operations, customer service, marketing, governmental relations and/or economic development.

• Ability to effectively handle highly stressful situations.

• Sales, marketing and/or customer service relationship experience within industry.

• Proficient in Microsoft Office software tools.

• Demonstrated ability to learn new systems.

Working Conditions

• Hybrid - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to their designated Duke Energy facility.

• Sedentary work exerting negligible amount of force frequently or constantly and/or up to 10 lbs. of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body, involves sitting most of the time at a computer, but may involve walking or standing for brief periods of time, long periods of conversing on a telephone

• Good visual acuity and hearing

• Occasional evening and weekend work hours

• Travel to other work locations and may include overnight stay

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Travel Requirements

Posting Expiration Date

All job postings expire at 12:01 AM on the posting expiration date.

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