Patient Access Representative, Part-Time, Days

Job Title: Patient Access Representative

Location: CMC Support

Department Name: Patient Financial Services

Req #: 0000214799

Status: Hourly

Shift: Day

Pay Range: $20.18 - $25.34 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Patient Access Representative will be responsible for verifying patient insurance, collecting co-pays, explaining hospital policies, and answering patient questions about registration.

Qualifications:

Required:

• High School diploma or GED

Preferred:

• Prior experience with hospital Patient Access/Registration and EPIC
• Knowledge of medical terminology and medical insurance

Certifications and Licenses Required:

• N/A

Scheduling Requirements:

• Two 8 hour shifts per week and one 4 hour shift per week
• Week 1 - Monday 9am-5:30pm, Tuesday 9am-1pm, Saturday 9am-5:30pm
• Week 2 - Sunday 9am-5:30pm, Monday 9am-1pm, Friday 9am-5:30pm
• Weekend and Holiday rotation
• Part Time, 20 hours per week

Essential Functions:

• Accurately collect and enter patient demographic and insurance information into the electronic health record EHR system
• Verify patient insurance eligibility, benefits, and coverage
• Explain registration forms, policies, and procedures to patients in a clear and empathetic manner
• Collect co-pays and other payments at the time of services and assist with billing inquiries
• Answer patient inquiries regarding registration, billing, and other healthcare-related matters
• Visits patients bedside to accurately collect patient demographic and insurance information
• Works work queues in the EHR to follow up on required patient information and documents
• Provide excellent customer service, ensuring a positive patient experience
• Obtain necessary signatures and resolve demographic and insurance edits
• Provide patient estimates on potential financial responsibilities and collect payments

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Please Note: The first-round interview for this position is a digital, on demand interview through the HireVue platform. Click the hyperlinks here to learn more about the RWJBarnabas Health hiring process and digital, on-demand interviews. While there is no deadline, we strongly recommend completing the interview as soon as possible after receiving an invitation. Things move quickly and we may on occasion close applications earlier than anticipated due to large candidate numbers. We don't want to miss meeting you for a great opportunity! Be sure to check your spam and junk folders in email as well!

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!