Job posting has expired

Mac Support Technician

TEKsystems
$20.00 - $28.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, D.C., Washington
Sep 04, 2025
Job Summary: We are seeking a knowledgeable and customer-focused Mac Support Technician to provide technical support for macOS environments in an enterprise setting. The ideal candidate will have experience troubleshooting Apple hardware and software, managing device configurations, and supporting end-users both onsite and remotely. Key Responsibilities: * Provide Tier 1 and Tier 2 support for macOS devices, including MacBooks, iMacs, and related peripherals. * Troubleshoot hardware and software issues, including macOS updates, application errors, and system performance. * Configure and deploy Apple devices using tools such as JAMF, Apple Remote Desktop, or Intune. * Support mobile device management (MDM) and ensure compliance with company policies. * Assist with new user setups, onboarding, and account provisioning. * Maintain and update documentation for support procedures and technical configurations. * Collaborate with IT teams to escalate and resolve complex issues. * Provide support for Apple-based collaboration tools such as iWork, Microsoft Office for Mac, and Zoom. * Manage inventory and lifecycle of Apple devices, including repairs, replacements, and upgrades. Qualifications: * 2+ years of experience supporting macOS in a professional environment. * Proficiency with Apple hardware and macOS troubleshooting. * Experience with MDM platforms such as JAMF, Intune, or similar. * Familiarity with networking concepts and VPN configuration on macOS. * Strong communication and customer service skills. * Ability to work independently and manage multiple support requests. Pay and Benefits The pay range for this position is $20.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Washington,DC. Application Deadline This position is anticipated to close on Sep 13, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.