IT Support Specialist

TEKsystems
$15.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Menasha
Sep 04, 2025
Overview: We are seeking a motivated and customer-focused Level 1 IT Support Specialist to join our technical support team. This role serves as the first point of contact for users experiencing IT issues and is ideal for candidates with a passion for troubleshooting and delivering excellent service. * * Key Responsibilities: * Provide Level 1 technical support to end users via phone, chat, and ticketing systems. * Troubleshoot and resolve basic IT issues including password resets, software installations, and connectivity problems. * Log incidents and service requests in the tracking system and update call information as needed. * Escalate complex issues to higher-tier support teams. * Interact with users in a courteous and professional manner, ensuring timely follow-up and resolution. * Explain service procedures and technical solutions clearly to customers. * Participate in project planning and support training sessions as needed. Top Skills: * Technical Troubleshooting: Ability to diagnose and resolve common software, hardware, and network issues. * Customer Service Orientation: Patience and dedication to resolving user issues efficiently and effectively. * Communication Skills: Strong verbal and written communication to clearly convey solutions and updates. * Incident Management: Experience with service tracking systems for logging and managing support requests. Qualifications: * Minimum 1 year of experience in an IT support role * Knowledge of Microsoft 365 products, networking, and communication systems * Ability to troubleshoot and document technical findings Pay and Benefits The pay range for this position is $15.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Menasha,WI. Application Deadline This position is anticipated to close on Sep 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.