New

Customer Service Representative

TEKsystems
$19.00 / hr
life insurance, vision insurance, sick time, 401(k), retirement plan
United States, Utah, Salt Lake City
Sep 04, 2025
*** Overview* As a Customer Service Representative supporting the Annual Enrollment season of ADP, you'll be the first point of contact for employees, clients, and customers navigating the open enrollment process for medical benefits. If you're empathetic, tech-savvy, and eager to learn, this is your opportunity to make a meaningful impact. *** What You'll Do* * Handle incoming calls from employees, clients, and customers seeking assistance with medical benefits enrollment. * Analyze and interpret data to provide accurate information on group insurance programs and utilization. * Identify opportunities for improvement in program design and administrative procedures. * Record and maintain employee benefit enrollment data. * Explain complex aspects of insurance programs to employees and their dependents with clarity and compassion. *** What You Bring* * Customer Service Experience: Minimum 1 year (in-person experience welcome). Patience and empathy are essential * Tech Skills: Proficient in Microsoft Office, able to manage multiple browser tabs, and navigate platforms like Webex * Job Tenure: Stable work history is highly valued * Benefits Knowledge: Preferred but not required-training provided * Call Center Experience: A plus, but not mandatory *** Schedule & Training* * Contract Duration: 3 months * Start Date: September 22, 2025 * Shift: 6:00 AM - 6:00 PM MST (no changes or preferences allowed) * Training: 3 weeks onsite in Salt Lake City, followed by a hybrid work setup * Weekend Requirement: Must be available to work one Saturday per month in October, November, and January (paid overtime) *** Benefits* * Medical, dental, and vision insurance * 401(k) retirement savings plan * Life and disability insurance #priorityeast Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Salt Lake City,UT. Application Deadline This position is anticipated to close on Sep 5, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.