Banquet Houseperson

Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished decor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests' needs. The Housemen comprehends all meeting room sets and ensure rooms are set according to guest specifications

Consistent maintenance and refinement of service standards. Ensures compliance with applicable laws and regulations.
• Understands the day to day operation for all banquet functions.
• Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.
• Responsible for the upkeep, safety and cleanliness in storage areas, hallways, corridors and storerooms.
• Responsible to adhere to all proper trash procedures.
• Must have extensive knowledge of all meeting room set ups.
• Perform all necessary tasks for banquet setup according to the standard operating procedure of the hotel. Responsible to set all meeting rooms or contracted hotel space to ensure that the correct standards are being maintained. Including but not limited misc equipment such as sanitation stations, flags and easels.
• Moves all necessary guest or vendor boxes, pallets, equipment to designated space based on guest preference.
• Responsible for detailed and efficient room refreshes between and during meetings including trash removal, spot sweeping/vacuuming, water refresh, clean linen and room set adjustments.
• Responsible to stock clean linen in storeroom as well as bring dirty linen to designated area for cleaning.
• Ensure positive guest service and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Ensure timeliness of meeting room services in all banquet areas. Ensures prompt delivery and quality of equipment from point of departure to arrival.
• Responsible to attend daily stand up meeting to gather relevant information prior to each event.
• Responsible to maintain all furniture, fixtures and equipment to a high standard. Minimize breakage by demonstrating care when handling hotel assets and equipment.
• Responsible for cleanliness and organization of all banquet space, FOH & BOH, including but not limited to walls, windows, baseboards, light fixtures, carpets & drapery. Ensure all rooms are clean and public space is configured to blueprint layout when not in use.
• Responsible for all bodily fluid clean up throughout all banquet space.
• Executes all necessary instructions on Banquet Event Orders and inspects all function rooms prior to event start. Handles all special requests and pop ups as needed.
• Maintain a professional, neat and organized appearance according to Omni standards.
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Conduct/attend all required department trainings and meetings.
• Perform any other duties required by leadership

• Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.
• A minimum of 6 months to one year relevant houseman experience in a large convention hotel is strongly preferred.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all time.
• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
• Computer literacy to include: Payroll / scheduling systems.