GPO Engagment Rep - Valued Accounts

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Job Summary:
The Government Programs Customer Service Representative provides timely and accurate responses to customer inquiries related to government programs. This position will work closely with internal departments to resolve issues and ensure customer satisfaction. The ideal candidate will have excellent communication skills, be detail-oriented, and possess strong problem-solving abilities.

Responsibilities:
* Provide exceptional customer service by responding promptly and accurately to inquiries via phone, email, or chat.
* Resolve customer issues within policy guidelines while ensuring high levels of customer satisfaction.
* Collaborate with cross-functional teams to address complex customer needs and provide solutions.
* Identify trends in customer issues and provide feedback to management on ways to improve processes and procedures.
* Maintain knowledge of government program requirements and regulations to effectively assist customers.
* Utilize resources to stay updated on industry changes and enhance product knowledge.
* Document all interactions with customers accurately and completely for auditing purposes.

Qualifications:
* High school diploma or equivalent; some college coursework preferred.
* Strong written and verbal communication skills with attention to detail.
* Proficiency in Microsoft Office applications (Excel, Word, Outlook).
* Ability to multitask and prioritize tasks effectively.
* Excellent customer service orientation with a professional demeanor.
* Demonstrated ability to learn new processes quickly.
* Minimum of one year of experience in a call center environment.
* Experience with federal government healthcare programs such as Medicare, Medicaid, TRICARE, or Veterans Affairs is highly desirable.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!