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Dental Clinic Clerk I (Bilingual) - College of Dentistry

University of Illinois Chicago
United States, Illinois, Chicago
Sep 05, 2025
Dental Clinic Clerk I (Bilingual) - College of Dentistry Dental Clinic Clerk I (Bilingual) - College of Dentistry Hiring Department: Dental Clinics Location: Chicago, IL USA Requisition ID: 1026367 FTE: 1 Work Schedule: Monday - Friday Workplace Type: In-Person Posting Close Date: 9/18/2025 Salary Range (commensurate with experience): $27.94 / hourly About the University of Illinois Chicago UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago. This is a full-time and benefits eligible position. UIC offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of Employee Benefits. Description: The primary functions of this position are patient-centered service and satisfaction to bilingual (Spanish) patients, as well as financial responsibility for cash, collections, accounts receivable, and revenue reporting. Monitoring the accuracy of the patient accounts and patient demographic information in the patient management system are part of these responsibilities. The Dental Clinic Clerk I is responsible for generating and responding to standard reports for management and responding to patient inquiries (in person, on the phone, or via mail in Spanish and English). In addition, the Dental Clinic Clerk I interacts with other University personnel and external agencies on an as-needed basis. Duties & Responsibilities: Posts and verifies patient account payments received via mail from third-party payers or patients or through direct interaction with the patient. Point of contact for inquiries, concerns, and solutions related to patient services and account issues for Spanish and English speaking patients. Primary contact for all incoming phone calls to the clinic and uses Spanish or English to conduct business. Cash handling responsibilities for the individual clinic. Assist in the gathering of data for financial reporting and statistical analysis. Perform data entry of various transactions associated with collecting revenues for patient care services and patient demographic data. Following College guidelines, monitors patient accounts receivable balances and adjusts account balances when indicated. Confirms the validity and accuracy of patient care transactions and submits claims to third-party payers for services rendered. Responds to routine patient inquiries to provide or clarify information regarding the patient's account balance in Spanish and English. The initial point of contact for patient complaints; refer issues to managing partner/clinic manager as necessary in Spanish or English. Schedule and provide appointment confirmation for routine, surgical, and specific dental procedures in Spanish or English. Report customer feedback to supervisors, student providers, and other College personnel. Verify patient demographic information at the time of check-in. Run and prepare standardized reports for the supervisor (i.e., production, unapproved procedures, patients not seen, or as directed) Perform other related duties and participate in special projects as assigned. Minimum Qualifications Required: 1. High school graduation or equivalent. 2. One year (12 months) of experience: A. Certified Dental Assistant in a dental clinic facility, program, or in dentistry practice, if required by employing institution OR B. credit for college/university course work and/or training in dental care, health care related areas, or closely related medical/dental areas 15 semester hours = six (6) months 30 semester hours = twelve (12) months OR C. customer service/management in a medical/dental setting 3. Bilingual (English/Spanish) required (read, write and speak) To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees. Request an Accommodation To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/11510?c=uic Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-dda604d5d191db459a2ab4f2bf56208f