Sr Mgr, Strategic Operations, COS Office - Hybrid

PURPOSE OF THE JOB

A professional team member of the Chief of Staff Office to the CEO. This professional works independently and collaboratively with the other COS team members, ELT staff, and all other employees to execute assigned duties, projects, or activities. Must have a solid executive presence and be a strategic thinker with stellar analytical and project management capabilities. Must be proficient with organizational metric reporting and possess superior written and oral communications skills.

QUALIFICATIONS

REQUIRED QUALIFICATIONS

Required Work Experience

• 5 years of experience working in the healthcare industry, with executive management exposure.

• Strong professional presence and capability to lead executive management initiatives/meetings via superior project management, analytical (including metric reporting), and written and verbal communication skills.

Required Education

• Must possess strong technical and business knowledge as typically obtained through the completion of bachelor's degree in healthcare administration, business, finance, statistics, or a related field.

Required Licenses

• N/A

Required Certifications

• N/A

PREFERRED QUALIFICATIONS

Preferred Work Experience

• Advanced knowledge of the healthcare industry with an emphasis on insurance industry, health plan operations, or affordability initiatives.

• Demonstrated exceptional project management skills with experience leading large-scale organizational strategic projects or initiatives that achieved set goals and materially improved the company.

• Experience with organizational metric reporting that unleashes the power of data to support executive decision-making.

• Proficient with Microsoft Office, including Teams and SharePoint.

• MBA, MA or MS in information technology, computer science, business administration, marketing, or related field

Preferred Licenses

• N/A

Preferred Certifications

• N/A

• Partners across the organization to understand all aspects of the organization so as to determine the appropriate course of action; makes recommendations to senior management and others in an actionable format to achieve desired business results.

• Facilitates cross-functional teams and/or leads projects with departmental or company-wide scope to implement system changes. This may also include providing oversight, change management guidance, general work direction, or leadership to individuals on team; conducts regular meetings with stakeholders and uploads necessary documents to the shared information repositories such as SharePoint or Teams.

• Investigates key business problems through analysis of data; refines metric reporting dashboards, owns the data, and presents trends, challenges, and opportunities to various audiences, including executive leadership.

• Develops compelling internal and external CEO communications and presentations that are relevant, timely, and fact-based, and that inspire and address the audiences to whom the communication is targeted.

• Reviews, edits, and further builds on internal and external communications or presentations as requested.

• Supports the execution of the Executive Leadership Team meetings and retreats, including developing and tracking action items, meeting logistics, agenda, minutes, and follow-up activities; developing meeting presentation materials; etc.

• Supports Board of Directors communications, meetings, or other activities as assigned.

• Facilitates the design and leads the implementation of workflow automation within the COS department.

• Supports BCBSAZ's core value of improving the health of Arizonans, by volunteering with, serving on, or supporting community organizations.

• Performs all other duties as assigned.

• Meets 99% error-free standard.

• The position has an onsite expectation of 2 days per week and requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements

COMPETENCIES

REQUIRED COMPETENCIES

Required Job Skills

• Stellar leadership skills and project management capabilities.

• Ability to work with executive management, leading cross functional teams on strategic initiatives and achieving set goals and deliverables.

• Inquisitive approach to problem-solving, deploying best-in-class solutions to innovate and advance the company towars its strategic goals.

• Skilled with data analytics as well as creating and reporting metric dashboards to the Board and executive management that highlight trends in the data that pose as challenges or opportunities, positioning such dashboards as a tool for strategic decision-making.

• Superior writing talent that yields compelling communications that are well-researched and include accurate sourcing of facts. Writing exhibits attention to detail in terms of proofreading, grammar, spelling, and punctuation.

• PC proficiency in automated workflow system (Teams, SharePoint, etc.).

• Advanced skills in word processing and presentation software (Word, PowerPoint).

• Strong organizational skills with the ability to work independently in a fast-paced environment while coordinating multiple projects within the assigned deadlines.

Required Professional Competencies

• Proven aptitude for quick creative thinking with acute attention to detail within demanding deadlines.

• Manage projects and communications with limited supervision.

• Self-directed, capable of completing assignments with minimal direction and full accountability.

• Create communications that require minimal editing and moderate input from management.

• Strong business acumen from a technical and strategic perspective.

• Able to maintain professionalism at all times, especially with sensitive information and activities.

• Demonstrated knowledge in strategy, planning, and execution of an organizational narrative.

• Strong executive presence.

• Proficiency in research and mining data for content.

• Persuasive communicator with excellent networking and relationship-building skills who demonstrates the ability to be successful in a collaborative, matrixed environment.

• Superior project management skills and organizational ability.

• A decision maker who is skillful in his/her ability to make sound decisions, to communicate with confidence at all levels, and to effectively influence key decision-makers.

• Strong interpersonal skills to manage multiple stakeholders, team members, and leadership initiatives.

• Highly collaborative and diplomatic with the keen ability to establish rapport and develop strong relationships with individuals at all levels of the organization.

Required Leadership Experience and Competencies

• Exhibit a high standard of performance while pursuing aggressive goals.

• Work effectively with executives and in cross-functional teams.

• Navigate complex interpersonal situations and team dynamics.

• Demonstrate principled leadership and sound business ethics.

• Apply an executive mindset to successfully communicate information and further initiatives.

• Translate daily work into overall company goals and objectives.

• Make timely decisions when confronted with ambiguity and tight deadlines.

• Interpret corporate goals and apply them to executive communications.

PREFERRED COMPETENCIES

Preferred Job Skills

N/A

Preferred Professional Competencies

In-depth knowledge of the healthcare industry

Preferred Leadership Experience and Competencies

N/A