Service Desk Engineer

Service Desk Engineer (Contract-to-Hire)

Onsite in Cleveland, TN

Contract-to-Hire | Conversion Salary: $70,000

Schedule: Monday-Friday, Standard Business Hours

About the Role:

We're seeking a Service Desk Engineer to join our team onsite in Cleveland, TN. This is a contract-to-hire opportunity with a competitive conversion salary of $70,000.

This role is ideal for a proactive, experienced IT professional who thrives in a fast-paced environment and takes pride in solving technical issues that directly impact business operations.

What You'll Do

• Provide Level 2/3 IT support to internal users.
• Troubleshoot and resolve escalated issues related to:
  
  
  
  • Microsoft 365 and Exchange administration
  • Networking (firewalls, VPNs, switching)
  • VOIP systems, hardware, and end-user devices
  
  
  
  
• Maintain and optimize IT infrastructure with a focus on uptime and performance.
• Collaborate with peers to ensure issues are resolved quickly and documented thoroughly.

Requirements:

• 3+ years of IT support experience at a Level 2/3 capacity.
• Hands-on expertise with Microsoft 365 & Exchange administration.
• Strong network troubleshooting background (firewalls, VPNs, switching).
• Must be onsite full-time in Cleveland, TN.

Preferred Experience with:

• VOIP systems (Cisco, Zoom Phone, RingCentral, etc.).
• Basic PowerShell scripting skills.
• System monitoring and alerting tools.
• Hardware support (workstations, servers, peripheral devices).
• Strong documentation and collaboration skills.
• High-growth IT environments

Why This Role?

This position offers the chance to:

• Grow into a long-term role with a conversion salary of $70K
• Have a meaningful impact within a fast-moving IT team
• Get hands-on exposure across a broad range of technologies

Ready to make an impact? Apply today if you meet the requirements and are excited by this opportunity.

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With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

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