About the Role:
Are you passionate about learning new technology and
building strong client relationships? We're looking for an Associate Technical
Account Manager (ATAM) to help our multifamily residential clients get the most
value from Yardi's property management software solutions.
In this role, you'll combine your technical aptitude and
communication skills to support clients through software setup,
troubleshooting, and day-to-day use. Whether it's answering a quick question or
resolving a challenge, you'll help clients have a smooth, successful experience
with our software.
You'll build expertise in how Yardi's software supports
every stage of the renter journey and equips property managers with the tools
for financial reporting, leasing, maintenance, and more. As part of a
collaborative team, you'll work closely with clients and internal departments
to deliver high-quality, solution-focused support. If you're a quick learner
who enjoys exploring technology and making a positive impact for clients, we'd
love to hear from you.
What You'll Do:
- Provide technical software support, set-up, and
implementation guidance to clients across a suite of products, delivering
assistance via email and phone. - Utilize your problem-solving skills to effectively
troubleshoot application issues, overcome challenges, and deliver effective
solutions. - Apply your communication strengths to earn client trust
through responsive support and clear guidance from set-up through ongoing
success. - Champion client success by sharing relevant product
features, best practices, and personalized guidance. - Collaborate with dynamic teams to quickly escalate and
resolve challenges, helping deliver innovative solutions that make a real
impact on our clients. - Enjoy a continuous journey of learning as you master our
products and industry trends to drive client success.
Who You Are:
- Bachelor's Degree in Business, Finance, Math, or
Computer/Engineering Sciences; or an equivalent combination of education and
experience. - Comfortable providing live support via phone and email,
confidently troubleshooting technical issues. - A proactive problem-solver with a strong customer-focused
mindset. - Detail-oriented and process-driven, with a focus on accuracy
and efficiency. - Adaptable and flexible; you thrive in fast-paced,
ever-changing environments. - Skilled at building strong relationships and earning trust
with clients. - Driven to exceed expectations and deliver exceptional
customer service. - A quick learner who embraces new tools, technologies, and
concepts. - Naturally organized and able to prioritize tasks with
clarity and confidence.
Ideal to Have:
- Familiarity with property management or real estate
software, particularly Yardi. - Hands-on experience with technical support and application
troubleshooting.
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We've created
a team of over 10,000 employees in over 40 locations around the globe dedicated
to making great real estate software products.
Discover the Yardi Difference:
Yardi is more than just a software company - we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.
Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.
#YardiCareers #TeamYardi #hiring
$31.25/hr - $32.81/hr
All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate website.
EOE/Race/Gender/Disability/Vets
*eb
#LI-Hybrid
Yardi Systems
Sep 09, 2025