Senior Software Engineer

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
• Better together:We check our egos at the door. We work together, so we win together.

Press Ganey is seeking a highly skilled Senior Software Engineer to join our Safety Solutions team. In this role, you will work in the client delivery support, development, and defect support of software applications, ensuring high-quality delivery while mentoring team members and collaborating across IT and business functions.

• Design, develop, and enhance applications and resolve defects based on defined requirements.
• Interpret and apply changes to mitigate defects, updating designs and documentation as needed.
• Adhere to established design, coding, testing, and deployment standards.
• Prepare and integrate code for release and deployment management processes.
• Troubleshoot, resolve, and follow up on application issues.

• Manage and coordinate the full issue resolution process, including engineering triage, root cause analysis, corrective action, and communication with stakeholders.
• Provide ongoing support for production applications, ensuring timely follow-up and resolution of incidents, defects, and performance issues.
• Monitor system health, application performance, and error logs to proactively identify potential problems before they impact end users.
• Collaborate with engineering team, QA, DevOps, and infrastructure teams to ensure seamless deployments and minimize downtime.
• Document issues, solutions, and known errors to build a knowledge base for faster future resolutions.
• Participate in on-call rotations and provide escalation support for critical application issues.
• Analyze recurring issues to recommend enhancements, preventive measures, or process improvements.
• Ensure application availability and reliability meets established SLAs and business expectations.

• Strong expertise in .NET Core development (6+ years).
• Solid experience in API-driven design and JSON-based development.
• Proficiency with SQL (Microsoft SQL Server) and strong database design knowledge.
• Hands-on experience with containerization (Docker/Kubernetes).
• Familiarity with CI/CD pipelines; GitLab experience preferred.
• Experience with AI-assisted development tools (e.g., Codium, GitHub Copilot).
• Strong foundation in test-driven development (TDD) and quality assurance practices.
• Excellent understanding of data structures, object-oriented programming, and basic statistics.
• Knowledge of Agile methodologies with proven experience in Agile development environments.
• Exceptional communication, problem-solving, multitasking, and time management skills.

• Bachelor's degree in Computer Science or related field, or equivalent professional experience.
• Advanced training or certification in software engineering is highly desirable.
• Demonstrated experience leading code reviews and defining best practices.
• Proven ability to present technical concepts and collaborate with teams to define solutions.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $100,000 to $130,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:https://www.pressganey.com/legal-privacy/