Assoc Analyst, Endpoint Support: Day Shift, Onsite

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children's Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children's Mercy is in the heart of Kansas City - a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children's health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

Endpoint Support Associate Analyst provides Tier 2 technical support, addressing lower to intermediate-level hardware, software, and peripherals issues. This role involves validating knowledge base articles, identifying support gaps for streamlined problem-solving processes, and meticulously documenting all work performed. An integral part of their responsibilities involves clear communication across different organizational tiers and fostering a collaborative and streamlined support process. #LI-DNI

This is an onsite, Dayshift role at our main campus in KCMO, with a weekend rotation - excellent shift differential!

At Children's Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it's important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children's Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Provides Tier 2 technical support for a wide range of endpoints, ensuring the functionality of desktops, laptops, tablets, VoIP phones, and other associated peripherals connected to our network.
• Provides Tier 2 support for organizational applications at Children's Mercy, ensuring end users have a consistent and smooth experience.
• Performs installations of Endpoints, Printers, and other computing hardware and software for efficient use.
• Assists in organizational project work, contributing to seamless implementations.
• Reviews and studies established knowledge base articles and documentation for accurate incident and task completion.

• Bachelor's Degree and 0-2 years of experience in customer service and/or technical support preferred. or
• HS diploma or equivalent and 3-5 years experience in customer service and/or technical support preferred in lieu of a degree.
• CompTIA A+ certification Preferred
• CompTIA N+ certification Preferred

The benefits plans at Children's Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Our pay ranges are market competitive. The pay range for this job begins at $24.31/hr, but your offer will be determined based on your education and experience.

Children's Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children's Mercy is smoke and tobacco free.