Human Resource Technology Specialist - PlayCore

Summary

We're seeking an HR Technology Specialist to support and optimize our HR systems. In this role, you'll manage daily HRIS operations, ensure data accuracy, troubleshoot issues, and develop reports and dashboards that provide actionable insights for HR and business leaders. This hybrid role blends technical problem-solving with the ability to translate data into meaningful workforce insights.

Key Responsibilities

System Operations & Administration

• Manage HRIS user access, security, and day-to-day system operations.
• Process transactions, monitor workflows, and perform routine configuration updates.
• Conduct regular audits and resolve data errors to maintain data integrity.
• Support and test upgrades, patches, and new feature releases.
• Triage and resolve user-reported issues via the ticketing system, escalating as needed.
• Develop and maintain end-user documentation, job aids, and FAQs.
• Provide user support and training sessions to HR staff and managers.

Data Management & Analytics

• Develop and maintain standard and ad-hoc HR reports (e.g., turnover, headcount, compliance, DEI).
• Build dashboards and analytics tools that drive workforce decision-making.
• Ensure accuracy and consistency of HR data across systems.

User Support & Training

• Provide first-level support by answering HRIS questions and helping users navigate the system effectively
• Deliver training, workshops, and guidance to improve system adoption.

Competencies

• Analytical Decision-Making
• Communication
• Planning & Organization
• Professionalism & Integrity
• Teamwork & Relationship Building
• Results Orientation

Computer Skills

• Demonstrated proficiency with MS Excel, Word & PowerPoint

Other Skills

• Adaptability to change in priorities and a fast-paced environment

Qualifications

• Bachelor's degree in HR, Business, IT, I/O Psychology or related field preferred.
• 3 years' of HRIS experience preferred (UKG, Workday, SAP, Oracle, ADP, etc.).
• Experience with reporting and analytics tools, ticketing systems, and MS Office.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and cross-functional collaboration abilities.
• Demonstrates a continuous improvement mindset, proactively identifying opportunities to streamline processes, improve system performance, and enhance the employee experience.

PlayCore and its family of brands considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.

Bachelors of Human Resource Administration (preferred)
Bachelors of Information Technology (preferred)

Demonstrates a continuous improvement mindset, proactively identifying opportunities to streamline processes, improve system performance, and enhance the employee experience (preferred)
Strong organizational, analytical, and problem-solving skills (preferred)
Experience with reporting and analytics tools, ticketing systems, and MS Office. (preferred)
3 years: 3 years' of HRIS experience preferred (UKG, Workday, SAP, Oracle, ADP, etc.) (preferred)

Skills