Administrative Assistant II - Ophthalmology Call Center, Westwood

University of California - Los Angeles Health
United States, California, Los Angeles
Oct 06, 2025
Description Join our Westwood Ophthalmology Call Center team, where you will play a vital role in ensuring a seamless patient experience! We are looking for a positive, detail-oriented individual dedicated to providing excellent patient service. Responsibilities include, but are not limited to: Pre-registering new and returning patients via telephone Collecting demographic and insurance information Entering authorizations and referrals Scheduling appointments Maintaining logs and tracking all activities Communicating with faculty and office staff via email, paging system, and verbal messages Salary Range: $26.42-37.49 Hourly This is a full on-site position in Westwood. Qualifications Required: At least six months of experience working in an ophthalmology medical practice. Six months of experience scheduling patient appointments in an electronic system. Working knowledge of ophthalmic medical terminology. Familiarity with current billing practices including governmental plans such as Medicare and Medicaid. Computer skills sufficient to communicate by email. Verbal and written skills in English sufficient to communicate effectively with patients, doctors and staff. Excellent interpersonal skills to interact with individuals of varied backgrounds effectively, with professionalism, patience and understanding. Ability to prioritize tasks in a systematic manner to maximize efficiency. Ability to demonstrate professionalism while dealing with the stressors of operating a multi-line telephone system. Ability to work with frequent interruptions and to complete assignments in a timely manner. Preferred: One year of experience working in clinical teaching environment. Bilingual in Spanish.