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Application Support Analyst - Spectrum Reach

Charter Communications
United States, Missouri, St. Louis
1803 Maplewood Commons Drive (Show on map)
Sep 16, 2025
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Spectrum Reach (www.spectrumreach.com) grows businesses of all sizes with custom, multiscreen advertising solutions, backed by the power of TV, data, innovation, community experts, and unforgettable creative. Responsible for maintaining applications, supporting and training users for system(s) and applications usage. Responsible for complex troubleshooting and resolution of critical enterprise systems. Utilizing Tier 1-3 resolution practices, works with users across the business to resolve system issues. Assists the business with identifying system enhancement opportunities and related impacts, and performs release management on these enhancements Actively and consistently supports all efforts to simplify and enhance the customer experience Devises or modifies procedures to solve complex problems considering capacity and limitations, operating time, and form of desired results Responsible for ensuring the performance and reliability of applications Performs troubleshooting for hardware, software and system problems Participates in projects to implement or enhance systems and applications Assists in defining user requirements, coordinating system-wide updates and installing upgrades and patches Maintains application security Monitors and maintains performance metrics for system features; recommends and takes corrective/preventive actions Performs configuration, change management and testing activities as required Consults users on technology changes that will impact work processes Demonstrated verbal and written communication skills Process driven and has eye for detail Demonstrated understanding of application security Demonstrated analytical skills Ability to multi-task and remain productive in a results-driven service oriented environment Experience supporting internal applications like Sales Force, XG, Pilot AOS. Ability to troubleshoot IT Software and Hardware BA/BS in Information Technology, Computer Science, or related field or equivalent work experience IPC315 2025-61304 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.