Customer Contact Specialist I

Posting End Date:

Employee Type:

Are you Ready to Be the Voice of Support for Our Customers?

If you're someone who thrives on helping others, finds happiness in solving problems, and has a calm, confident presence even during high-pressure situations- we want to hear from you!

Enbridge Gas Utah/Wyoming is looking for dependable, customer service focused professionals to join us as a Customer Contact Specialist.

In this role, you'll be the frontline connection between our company and the people we are serve-answering questions, resolving issues, and providing guidance on billing, payments, service requests, and more. You'll also play a key role in helping customers navigate difficult situations, from credit challenges to emergency calls, all while using your communication skills and attention to detail to deliver a positive experience.

This is more than just a job- it's an opportunity to be a part of an encouraging team that values service, collaboration, and personal growth. If you're organized, tech-savvy, and ready to make an impact every day, we invite you to apply!

Apply today to this excellent opportunity on our team! #joinourteam

*This position will fill multiple vacancies and filled at any of the following Dominion Energy Utah locations: Salt Lake City, Ogden, Eagle Mountain, Logan, Tooele, St. George, and/or Evanston, WY.

*Candidates MUST reside within 50 miles of the fore mentioned locations.

*There are 13 open vacancies for this role.

Here's what you will do:

• Use customer information systems.

• Answer customer inquiries regarding billing, payment, credit, rates, and service requests.

• Input pertinent residential and commercial customer account information.

• Assess customer needs.

• Generate a variety of service order requests.

• Assist customers with credit difficulties and termination notices.

• Using clearly defined rules and guidelines, negotiates payment plans that meet regulatory requirements, and makes appropriate referrals to internal or external departments/agencies for additional assistance.

• Determine and document security deposits for new accounts within established guidelines.

• Promote, explain, and set up programs available to customers.

• Answer emergency calls and issues appropriate orders. Seek advice on problem areas and refer highly complex issues to appropriate next level personnel.

Who you are:

You have:

• A High School diploma/Ged with up to 2 years of Customer Contact Operations experience.

• Basic interpersonal/communication skills in person, by phone/in writing.

• Must have basic knowledge of computers, including Customer Information Systems, Microsoft Office products (Word, Excel, Outlook, etc.).

• A basic understanding of organization/department/section policies/procedures.

• A basic understanding of billing, rates, credit, energy usage, and customer accounts.

• Basic organization/time management skills.

You can:

• Retrieve items either alphabetically or numerically.

• Work independently & as a team member.

• Demonstrate ability to de-escalate a call with irate and difficult customers.

• Identify and resolve basic routine issues.

• Work varying shifts, nights, weekends and during emergency situations.

• Successfully complete a background check and drug screening

The following are considered assets:

• Bilingual English/Spanish

Pay Rate:

English- $19.50 per hour

Bilingual (Spanish and English)- $20.50 per hour

Working Conditions:

• Office Work Environment - between 76 -100%.

• Initial training schedule is from 8am until 4:30pm Monday through Friday for the first 2 weeks, additional training to follow.

• Customer Contact Specialists may be expected to work the first 6 months of employment in the office full time. At the end of the first 6 months, the candidate may be able to work remotely full time based on performance. Remote work availability may change based on business needs.

Export Control:

Due to our ongoing integration with Dominion Energy, certain positions may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Physical Requirements include but are not limited to:

Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both Field & Office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

At Enbridge, we are dedicated to our core value of Inclusion.We are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law.Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com