Medical & Business Info Systems Administrator - 136235

The mission of the Student Health & Well-Being (SHW) cluster is to promote a culture of health and well-being for the student community, deliver equitable high quality innovative services, incorporate inclusive approaches, and celebrate diversity, with the goal of adoption and maintenance of healthy behaviors contributing to the academic success and personal development of all students.

The UC San Diego SHW cluster, which reports through UC San Diego Health System, plays a leadership role in creating a strong and active wellness culture that enables all students to flourish in body, mind and spirit. This includes promotion and the transformation of existing departments, under the oversight of the Executive Director, into a cohesive, trans-disciplinary source of integrated wellness services. The SHW cluster includes the departments of Student Health Services (SHS), Health Promotion Services (HPS), Counseling and Psychological Services (CAPS), Strategic Planning, Innovation and Research (SPIR), Assessments and Analytics (SHAA) and SHW Administration (ADM).

SHW provides health promotion, counseling and psychological services and primary medical care, including urgent care and support services, to over 45,000 undergraduate, graduate and professional students. Staff consists of physicians, psychiatrists, psychologist, pharmacists, optometrists, nurse practitioners, registered nurses, social workers, radiology technologists, clinical laboratory scientists, medical lab assistants, medical assistants, health educators, administrative and other healthcare professionals. SHW provides full business, financial and infrastructure services, including support for the Executive Director's Office, strategic planning, innovation, research, assessments and analytics, information technology, budget management, resource planning and administration, contracts management, human resources, credentialing/privileging, medical records, insurance management, patient billing and collections, marketing, facilities and space.

Incumbent leads efforts to enhance the technical infrastructure of the organization and provides project management, analytical support and leadership for strategic goal planning. Plan, design and manage all information technology (IT) for the clinical and business technical infrastructure and operations of Student Health Services (SHS), Health Promotion Services (HPS), Counseling and Psychological Services (CAPS), Student Health Assessments and Analytics (SHAA), Strategic Planning, Innovation and Research (SPIR) and Student Health and Well-being (SHW) Administration (ADM) into a seamless, well-functioning campus and health science service organization. Provide comprehensive database, network, hardware, software and security support for all PC computer systems, servers and networks within SHS, HPS, CAPS, SHAA, SPIR and ADM. Develop data specifications and design, build and maintain relational and non-relational databases. Serve as UCSD SHW HIPAA (Health Insurance Portability and Accountability Act) and FERPA (Family Educational Rights and Privacy Act) Security Officer, and provide complex analysis and problem solving to ensure security, accuracy and confidentiality of computer systems, patient and University data, in electronic and hard copy formats. The incumbent manages IT projects, performs systems analysis, and provides user resources and training, overseeing servers, desktop computer systems, laptops, student kiosk systems, electronic forms stations, the SHW Electronic Medical Record systems, and other clinical and business interface systems, which currently serve approximately 45,000 students.

• Seven (7)years of experience in related area and / or equivalent experience / training or a Bachelor's degree in a related area plus three (3) years of related experience.

*Broad knowledge of various areas of IT.

• Advanced skills associated with programming design, modification and implementation. Basic knowledge of secure software development. Demonstrated ability to create software specifications.

• Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software. Understanding of and experience troubleshooting client, server and peripherals-related issues and actions that can be taken to improve or correct performance. Experience in incident response and digital forensics, including data collection, examination and analysis.

• Thorough knowledge of business and process analysis functions. Knowledge of the design, development and application of technology and systems to meet business needs.

• Demonstrated experience with database administration. Working knowledge of database management systems and standards. Knowledge relating to database system design. Advanced database querying and modeling skills working with moderately complex databases.

• Familiarity with logical data design and data mapping or data conversion.

• Advanced knowledge of computer security tools, best practices and policies including demonstrated experience securing server-based software. Demonstrated skill at administering moderately complex security controls and configurations to computer hardware, software and networks.

• Demonstrated testing and test planning skills.

• Ability to write technical documentation in a clear and concise manner.

• Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent / related functions.

• Familiarity with data quality and governance issues and requirements.

• Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.

• Works independently and as part of a team. Demonstrated problem-solving skills. Ability to learn effectively and meet deadlines.

• Demonstrated ability to actively foster a positive, welcoming climate, and value, include and support all in the UC San Diego community. Demonstrated commitment to diversity, equity and inclusion to foster the best possible working and learning environment.

• Demonstrated commitment and ability to acknowledge, advocate and support the efforts to dismantle structural racism and divisive biases based on race, ethnicity, sex, gender identity, age, disability, sexual orientation, religion, and political beliefs.

• As appropriate, submit incident reports into the UCSD SHW Incident Report System, RL Datix or current system in use, to report near-misses, process problems or patient or employee injury events. Attend required trainings and refreshers for use and proper steps to follow.

• At all times, demonstrate the characteristics of professionalism in attire, attitude, conversation, behavior and attentiveness to others. All staff members are required to uphold the UCSD Principles of Community and to promote a positive and collaborative team environment. Ability to adhere to and practice the mandatory University Core Values & Safety Standards of performance. Ability to at all times adhere to UCSD Health Medical Center (C.A.R.I.N.G.) Standards of Performance as applicable to position.

• Ability to use discretion, maintain utmost confidentiality and comply with all requirements in use of computer systems and access to any and all patient, student, employee and University data, in electronic and hard copy formats, in compliance with University, state and federal guidelines, including, but not limited to Health Insurance Portability and Accountability Act (HIPAA) and Family Educational Rights and Privacy Act (FERPA).

• Experience with EPIC

• Working knowledge of UCSD Integrated Student Information Systems (ISIS).

• Employment is subject to a criminal background check and pre-employment physical.
• TB screening required, following COEM schedule.
• Flu vaccination required annually, following COEM schedule.
• Covid vaccination or approved exemption required.
• Occasionally required to work overtime, weekend or evening hours.
• Occasional business travel.
• May be sent to Epic training outside San Diego. (usually this is 1 week in Wisconsin)
• This job description is not intended to be all-inclusive.
• Job descriptions are reviewed periodically and may be revised, if deemed necessary.
• Employee may perform other related duties commensurate with the level and scope of this position, as required, to meet the ongoing needs of SHW cluster.