Customer Support Specialist / training development and delivery

Peraton is currently seeking to hire the following role: Customer Support Specialist with training development and delivery experience.

Location: Tampa, FL

Peraton is seeking a Customer Support Specialist to support our Integrated Realtime Information System (IRIS) platform users through comprehensive training delivery and technical assistance.

In this role, you will:

Provide tier 1 technical support by performing incident triage, basic troubleshooting, and guiding users through problem resolution steps.
• Design and deliver role-based training programs using adult learning principles and instructional design methodologies.
• Conduct live virtual training sessions, workshops, and webinars tailored to varied user roles and skill levels.
• Create and maintain interactive training materials, including e-learning modules, hands-on labs, video tutorials, and assessment tools.
• Monitor and analyze user adoption metrics, training completion rates, and platform utilization statistics to support sustained platform usage.
• Develop and implement user engagement initiatives to improve platform adoption, feature utilization, and user satisfaction.
• Create, update, and maintain knowledge base articles, user guides, troubleshooting documentation, quick reference guides, cheat sheets, and standard operating procedures.

Required Qualifications:

• Bachelor's degree with 8 years of experience or a Master's degree with 6 years of experience or a PhD with 3 years of experience.
• Minimum of 3 years experience with training development and delivery.
• Demonstrated ability to administer and maintain Learning Management Systems (LMS).
• Experience using video editing, presentation, and e-learning authoring tools to create, update, and deploy customer focused and user-centric content.
• Exceptional communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical audiences and engage stakeholders at all levels.
• Proven talent for designing and delivering impactful virtual training experiences that captivate and empower learners.
• U.S. Citizenship required.
• Current active TOP SECRET security clearance.

Desired Qualifications:

• Active TOP SECRET Clearance with SCI.
• ITIL 4 Foundations Certification.
• Knowledge of Software as a Service (SaaS) framework.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.