Division Director of Quality

Division Director of Quality (Health & Innovation Sepulveda)

This is a hybrid position based in Culver City, CA. Candidates must be available to travel to our Los Angeles based locations monthly or as needed.

You have the option to elect into a 9/80 flex work schedule.

The pay range for this position is between $128,033-147,239 annually.

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible.

Summary

As the Director of Quality, you will collaborate with management and program staff to develop, implement, monitor, and continually improve quality management functions across the agency. You will also ensure that providers document services according to the standards and requirements of various regulatory boards.

Primary Duties

Quality Assurance and Improvement

• Provides oversight of all activities managed within the Quality Division.
• Ensures that employees throughout the Agency are trained in administration and application of documentation standards.
• Designs training in support of staff and process improvement activities and oversees the ongoing development and implementation of staff training in documentation standards and improvements.
• Maintains and distributes up-to-date information on, inclusive of but not limited to, Department of Mental Health (DMH), Substance Abuse and Prevention Control (SAPC), Orange County Health Care Agency (OCHCA), and State and Federal regulations.
• In collaboration with Research and Evaluation & Training Divisions, develops and implements important metrics and performance targets and works with program staff and managers to develop program improvement plans for each clinical program, as well as an overall agency improvement plan.
• Oversees and coordinates the preparation and execution of chart audits by outside agencies or funders.
• Oversees quarterly program peer reviews and analyzes resultant reports for strengths and areas of improvement.
• Monitors and supervises the development of the Quality Improvement Intranet Site.
• Works with professional organizations and funders to interpret documentation regulations.
• In collaboration with other agency divisions (IT, Business Intelligence, Research and Evaluation, & Training) develops and implements useful data reports. Then analyzes data to monitor quality and reduce compliance and/or monetary risk for the Agency; makes recommendations for quality improvement.
• Effectively presents data through appropriate use of charts, graphs, and other reporting analysis tools and provides regular reports on Quality Improvement projects.
• Monitors Agency adherence to standards relating to quality clinical care and ensures proper documentation, medical necessity and billing only for services rendered.
• Responsible for the development, implementation, maintenance and oversight of the QI Framework and Plan.
• Provides oversight of all QA and QI activities and requirements for the clinical programs and funders of: Suicide Prevention Center, 988, DMH, SAPC, Community Care Licensing, medi-cal managed care plans, commercial insurance, and any new lines of business.
• Leads or supports large scale implementations of new technology or products aimed at improving service delivery workflows.
• Functions as the health equity lead and ensures compliance with Joint Commission's health equity standards.

Miscellaneous

• Works closely with the Health Information Manager to ensure seamless workflow between DMH/SAPC/OCHCA/SPC Counseling Center other funder guidelines and EHR functionality
• Forms a highly effective team to accomplish the program's short and long term goals.
• Interfaces with related community agencies, attends meetings as scheduled and/or needed to include, the Department of Mental Health, ACHSA, SAPC, and CCCBHA.
• Develops and manages program budget and ensures expenditures comply with approved budgets; monitors and evaluates budget issues and recommends corrective action.
• Collaborates with other Divisions on projects as needed.

Position Requirements

• A Master's degree in social work, marriage and family therapy, psychology or professional clinical counseling.
• Minimum of five years direct behavioral health clinical experience required.
• Minimum three years of relevant senior leadership experience required.
• Experience in and knowledge of 988 Suicide and crisis hotline services strongly preferred.
• Licensure in social work, marriage and family therapy, LPCC psychology strongly preferred.
• Demonstrate working knowledge of the behavioral health services specific to the services provided by the agency.
• Demonstrate high levels of strategic thinking and planning skills.
• Possess strong organizational skills as well as analytical, numerical, and reasoning abilities.
• Demonstrates knowledge of and adherence to Agency policies and procedures, confidentiality/HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to quality assurance and improvement.
• Have working knowledge and proficiency in Electronic Health Records.
• Demonstrate effective collaboration, leadership and management skills.
• Present data, ideas, information, and viewpoints clearly, both visually, verbally and/or in writing. Demonstrate experience in presenting information in large group formats.
• Be knowledgeable in the types of therapy, psychological testing, and case management services appropriate to the program.
• Efficiently use the Microsoft Office Suite (including Excel, Word, PowerPoint, etc).
• Manage employee and student performance consistent with defined Didi Hirsch processes.
• Utilize analysis, experience, and judgment to make sound business, administrative, and clinical decisions.
• Demonstrate commitment to team objectives and Didi Hirsch philosophies.
• Adapt to changing needs by acquiring new skills and knowledge.
• Current California driver's license and a driving record acceptable to the Agency's insurance carrier.

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.

Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.

Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.

Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

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