Medical Triage Specialist

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

The Medical Triage personnel is responsible for taking incoming patient calls and delegating requests appropriately. Delivers quality customer service over the phone and engages in positive relationships with patients.

Responsibilities:

* Provides excellent customer service when interacting with patients and all office visitors.

* Distinguishes best course of action to address patient needs based on information gathered through conversation.

* Consults with providers to clarify and obtain information regarding office visit, post operative, and medication questions from patients.

* Directs patient medication refills with providers via EPIC.

* Collaborates with various departments regarding patient care.

* Updates patient records in EPIC.

* Carries out resending of work notes, scheduling patient appointments, sending patient orders and assisting with providing patient call backs regarding test results.

Other information:

Qualifications

Required

* High School Diploma or equivalent.

* CMA Certification.

* Four (4) years' experience work in a medical office/clinic.

* Experience working in or with Electronic Medical Recordkeeping (EMR).

* Effective verbal and written communication.

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Pardee Orthopedics Turtle Creek

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: TURTLE CRK

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.