Service Center Supervisor

SUMMARY

The Service Center Supervisor is responsible for leading and directing Services Associates in the delivery of service offerings at designated Pelican BioThermal Service Centers including the management and execution of contractual agreements between Pelican BioThermal and Service Providers. This includes, but is not limited to product refurbishment, repair, kitting, preconditioning, assembly, and delivery. The Service Center Supervisor will ensure staff members are qualified, evaluated accordingly, and departmental development occurs. In addition, this position is responsible for safety initiatives, continuous improvement efforts, quality principles, and accomplishment of the overall objectives of the department. The Service Center Supervisor will interface directly with both internal and external customers.

PRIMARY DUTIES AND RESPONSIBILITIES

• Oversees Service Center Associates to ensure daily deliverables are consistently met.

Primary focus:

• Demonstrates leadership and management capabilities.
• Develops and implements a safety-first culture.
• Meets customer specifications by producing error free quality deliverables in a timely and cost- efficient manner.
• Streamlining the Services process by minimizing touch points and maximizing automation where possible.
• Manages employee performance to establish expectations, monitor, and measure contributions and provide employee feedback, coaching, counseling, and disciplining employees, initiating, coordinating, and enforcing systems, policies, and procedures.
• Maintains staff by recruiting, selecting, training, and providing personal development opportunities within the Services Department.
• Maintains workflow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments.
• Performs work that is compliant with cGMP, ISO, QMS, OSHA and other pertinent regulations and directives.
• Maintains quality standards by ensuring that all team members follow all work instructions for each client and ensures all staff members are properly trained.
• Participates or leads the creation or improvement of safety standards as a core value of the business.
• Creates and revises systems and procedures by analyzing operating practices, record-keeping systems, forms of control, and budgetary and staff requirements, implementing change.
• Maintains safe and clean work environment by educating and directing staff on the use of all control points, equipment, and resources, maintaining compliance with established policies and procedures
• Follows company policies and practices as outlined in the Employee Handbook, AWAIR and/or applicable employment agreement. Follows safety guidelines and procedures in accordance with the job.
• Performs additional duties as assigned.

JOB REQUIREMENTS

• 2-year business or technical degree required. Minimum of 3 years leadership experience in a manufacturing environment. Equivalent combination of education and experience will be considered.
• Must be proficient in Microsoft Office, including Word and Excel.
• Working knowledge of cGMP and ISO guidelines.
• Must have an understanding and the ability to implement 6S and lean manufacturing techniques.
• Must be able to identify and resolve problems in a timely, creative manner.
• Must be able to establish and evaluate monthly KPI's.
• Possess an awareness and understanding of performance against budget.
• Must possess a customer focus and awareness of customer needs.
• Must maintain a "hands-on" style, willing and capable of taking a lead role in technical problem-solving efforts.
• Excellent teamwork and teambuilding skills with proven ability to influence cross-functional teams.
• Excellent written and verbal communication skills with the ability to interact effectively and cooperatively with vendors and customers.
• Position may require some travel.

PREFERRED QUALIFICATIONS:

• BA/BS degree.
• Familiarity with SAP.

ADDITIONAL INFORMATION

• Actively supports and complies with Pelican BioThermal's objectives, guidelines and commitment to Quality and Safety, with an emphasis on continual improvement.
• Must be able to interact effectively and cooperatively with employees at all levels.
• Must have the ability to complete assignments within the timeframe specified by the Manager.
• Must be flexible regarding working hours. Must be able to work evenings and weekends, with or without advanced notice.
• Must be able to operate in a fast-paced environment and handle multiple projects simultaneously.
• Ensures that staff is contributing at maximum potential through rigorous hiring practices and an emphasis on training and development initiatives, including coaching and counseling direct reports in their performance and professional development, with final authority for approving pay increases, hiring decisions and disciplinary actions.
• Emphasizes ethical leadership and decision-making to protect Pelican BioThermal's brand and reputation.
• Establishes challenging, productive, and achievable goals for direct reports; measure results by establishing checkpoints to track progress.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• While performing the duties of this job, the employee will be frequently required to execute standard physical activities within the facility areas (i.e. stand, walk, sit, use hands/fingers).
• While performing the duties of this job, the employee will be frequently required to executive non-standard physical activities within the facility areas (i.e. climb or balance, stoop, kneel, crouch).
• Ability to lift and/or move up to 40 pounds
• Ability to work in a freezer/cold environment.

Compensation & Benefits:
Our compensation reflects the cost of labor across severalU.S. geographic markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The annual U.S. pay range for this positionis listed below. Paywithin this range varies by work locationand may also depend on your qualifications, job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits, including paid time off, 10 paid holidays per year, medical/dental/vision insurance, company-paid life and disability plans, and matching 401k to eligible employees.

Pelican Products, Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.