Quality Control Analyst- Specialty Pharmaceutical

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Purpose/Position Overview:

At Biologics by McKesson, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best-possible outcomes - one patient, one partner, one therapy at time.

The Quality Control Analyst is a critical role within the team, responsible for providing support to the Operations to ensure team compliance in day-to-day program interactions and high-quality service for patients and clients.

The Quality Control Analyst will uphold the culture of quality by fostering an environment of positive communication and continuous learning. The Quality Control Analyst will proactively identify potential quality opportunities through auditing of operational procedures, key performance metrics, and transactions to ensure that operational processes are being executed in accordance with defined processes, policies and procedures, regulations, and service level standards.

Essential Duties and Responsibilities:

The primary role of the Quality Control Analyst falls into specific categories:

• Execute the Quality Control monitoring program with a proactive, action-oriented focus to exceed customer expectations, as well as industry and regulatory quality standards.

• Conduct audits and transactional reviews of, but not limited to:

  • Operations workflow (including federally funded patients)

  • Telephone interactions

  • Documentation processes in MIS

  • Timeliness and accuracy of processes versus performance metric goals

• Document and report findings of identified opportunities for improvement and/or instances of variance from procedure in a timely manner.

• Formulate recommendations to improve team quality and track action/ remediation efforts with a focus on continuous improvement.

• Work collaboratively with Quality Assurance to ensure congruent quality efforts and knowledge transfer

• Provide support by working with Program Management and Business Intelligence to pull and analyze data reports

Minimum Qualifications:

• Typically requires 1 year of related experience

Additional Qualifications and Skills:

• 1 year of related experience is required; preferably with exposure to quality control tasks and responsibilities

• Microsoft Office - Word, Excel, MS Teams, and PowerPoint at an intermediate level

• Power BI exposure would be considered an asset

• Strong quality orientation including the ability to focus on details and adhere to standards

• Ability to communicate effectively in both written and oral form

• Strong problem-solver with the ability to present issues clearly and provide solutions

• Highly motivated and committed to excellence with a positive attitude

• Ability to organize, multitask and prioritize tasks effectively in a fast-paced environment.

• Good critical thinking skills with the ability to see the "big picture"and be proactive

Working Conditions:

Primary work environment will be in warehouse setting however will be required to work in all areas of the business including office. Some areas are temperature controlled and/or present exposure to bio-hazardous materials.

Physical Requirements (some, all or none may apply):

• Able to perform order filling requirements

• Able to stay on feet for long periods of time or sit for long periods of time, 5-6 hours daily.

• Able to lift up to 30 llbs or more in a team lift (if required)

• Hand use

• Computer use

Career Level - IC - Operations Support - O2

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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