IT Project Manager

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For submitted application inquiries please contact careers@milwaukeecountywi.gov. Please note: an online application must be submitted for consideration.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: 10/7/2025 or upon the receipt of the first 50 applications

IT Project Manager - ISMD
Full-Time, Salary

Salary Range: $88,212.80 - $132.288.00

Job Summary: The IT Project Manager plans, executes, and finalizes projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan. The IT Project Manager will also define the project's objectives and oversee quality control throughout its lifecycle, consistent with the IT Project Management Office's (PMO's) processes and goals. Additionally, the IT Project Manager supports the IT PMO in its continuous improvement efforts around project management processes and oversight.

Essential Responsibilities:

• Define project scope, goals, and deliverables that support County goals in collaboration with senior management and stakeholders.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Liaise with project stakeholders on an ongoing basis.
• Set and continually manage project expectations with team members and other stakeholders.
• Plan and schedule project timelines and milestones using appropriate tools.
• Track project milestones and deliverables.
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
• Define project success criteria and disseminate them to involved parties throughout project life cycle.
• Conduct project postmortems and create recommendations report to identify successful and unsuccessful project elements.
• Ensure quality in all aspects of work.
• Estimate the resources and participants needed to achieve project goals within established project timelines.
• Draft and submit budget proposals and recommend subsequent budget changes where necessary.
• Track and monitor project member time and associated costs.
• Where required, negotiate with other department managers for the acquisition of required personnel from within the County.
• Determine and assess the need for additional staff and/or consultants and make the appropriate recruitments, if necessary, during the project cycle.
• Manage projects from beginning to end.
• Develop full-scale project plans and associated communications documents.
• Delegate tasks and responsibilities to appropriate personnel.
• Identify and resolve issues and conflicts within the project team.
• Identify and manage project dependencies and critical paths.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Coach, mentor, motivate, and supervise project team members and contractors and influence them to take positive action and accountability for their assigned work.
• Build, develop, and grow any business relationships vital to the success of the project.
• Work effectively in a matrix environment
• Develop a culture of collaboration
• Actively participate in continuous improvement ideation and efforts to improve the IT PMO's maturity and capabilities.
• Other duties as assigned

Minimum Requirements:

• Current resident of the State of Wisconsin.
• Intermediate knowledge of project management software tools (e.g., Jira, Smartsheet, Microsoft Project, etc)
• Intermediate knowledge of Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Teams, etc.)
• Intermediate knowledge of project management techniques and methods.
• Associate's Degree in Information Technology, Business Administration, or related field.
• At least two (2) years of Project management experience.
• At least three (3) years' experience with supervising or managing a project/program.

Preferred Qualifications/Certifications:

• Project Management Institute (PMI) - Project Management Professional (PMP) - Highly Desirable
• Project Management Institute (PMI) - Program Management Professional (PgMP) - Preferred
• Project Management Institute (PMI) - Agile Certified Practitioner (ACP) - Preferred
• Bachelor's Degree in Information Technology or Business Administration, or related field Preferred.
• Experience with healthcare and healthcare applications - Highly Desirable

Knowledge, skills, and abilities: Experience working both independently and in a team-oriented, collaborative environment is essential; Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities; Reacts to project adjustments and alterations promptly and efficiently; Flexible during times of change; Ability to read communication styles of team members and contractors who come from a broad spectrum of backgrounds and disciplines; Persuasive, encouraging, and motivating; Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments; Ability to defuse tension among project team, should it arise; Ability to bring project to successful completion through political sensitivity; Strong written and oral communication skills; Strong interpersonal skills; Adept at conducting research into project-related issues and products; Must be able to learn, understand, and apply new technologies; Leads with a customer service mindset; Has the ability to effectively prioritize and execute tasks in a high-pressure environment.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.