Office Supervisor

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Start a new career with us.

Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.

Ready to build a career? It's time to look at Taylor.

Your Opportunity:
Taylor Corporation is looking for an Office Supervisor to join our team. This role is responsible for the smooth operation of the production-support functions in a fast-paced flexographic print shop. You'll supervise Production Coordinators and the Purchasing Coordinator while serving as a key connection between the front office, production floor, and external teams such as Sales and Customer Service. Success in this role means keeping communication clear, jobs processed accurately, materials ordered on time, and customer expectations met.

Your Responsibilities:
* Manage the daily order flow to ensure accuracy and timeliness
* Oversee purchasing activities and inventory needs
* Resolve escalated customer issues and service requests
* Monitor schedules and balance priorities across the team
* Hire, train, and supervise team members while fostering a positive, performance-driven culture
* Set goals, provide coaching, and complete performance evaluations
* Collaborate with cross-functional teams including Sales, Customer Service, and Production
* Track key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction
* Provide reports and insights to senior leadership to support decision-making
* Use data to recommend process improvements and enhance service delivery

Your Shift:
* Monday - Friday | 7:30 a.m. - 4:00 p.m.

You Must Have:
* Experience in customer management
* Knowledge of supply chain and inventory processes
* Strong computer skills (ERP systems, databases, and related tools)
* Effective communication and problem-solving skills

We Would Also Prefer:
* 3-5+ years of experience in order entry, customer service, or sales operations
* 2+ years in a supervisory or management role within a fast-paced order processing environment
* Knowledge of flexographic printing with a focus on labels
* Familiarity with industry quality standards or regulatory requirements (ISO, FDA, etc.)

Requirements Within This Position:
* Ability to communicate and exchange accurate information and ideas so others will understand
* Regularly required to remain in a stationary position for extended periods
* Frequently required to move inside the facility to interact with team members and departments
* Constantly operates standard office equipment (computer, phone, copier, etc.)
* Occasionally required to lift or move up to 20 pounds

About Taylor Corporation:
One of the largest graphic communications firms in North America, Taylor's family of companies provides a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's most recognizable brands.

We offer a comprehensive benefits package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO), and 64 hours of annual holiday pay.

The employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.