Customer Service, North America

As a Customer Service Representative, you'll focus on resolving complex customer inquiries and issues, making decisions that impact customer satisfaction. You'll interpret policies and procedures to provide tailored solutions.

Key Responsibilities

• Customer Interaction: Respond to inquiries via phone and email. Provide accurate product and service information. Address customer complaints and provide effective solutions.

• Quotation and Order Processing: Develop and provide quotes, Process Purchase Orders, create sales orders, and provide feedback to customers.

• Relationship Development: Foster and maintain relationships with both internal and external customers. Effectively collaborate with Production, Logistics, Finance, and other cross-functional areas to ensure critical customer needs are met, such as expedites, accounts receivable, export compliance, etc.

• Problem Resolution: Investigate and resolve complex issues. Coordinate with other departments for timely resolution. Follow up to ensure issues are fully resolved.

• Interpreting Policies: Understand and adhere to company policies, making informed decisions accordingly. Recommend changes to programs, policies, and procedures to better meet customer requirements.

• Continuous Improvement: Analyze issues to identify root causes and enhance business processes, aiming to improve efficiency and reduce transaction times.

Qualifications

• Education: B.S. degree in Business, or related field

• Experience: Customer-facing experience is a plus.

• Skills: Proficiency in MS Office; experience with SAP or similar ERP systems is a plus. Good communication skills. Exposure to manufacturing and ISO 9000/14000 environments is preferred.

Success Metrics

• Customer Satisfaction: Ensure accurate and timely order processing and resolve customer issues effectively.

• High Quality Work: Continuously improving team performance.

• Innovation: Implement new practices to enhance high-quality customer service.

• Teamwork: Foster a collaborative environment with team members and customers.

Why Work at Entegris?
Lead. Inspire. Innovate. Define Your Future.
Not everyone who works for a global company shares the same background, experiences, and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization - not just when it's convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

What we offer
Our total rewards package goes above and beyond just a paycheck. Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

• Compensation: $52,000 - $65,000 per year, with actual pay dependent on the candidate's overall skills for the role
• Annual bonus eligibility
• Progressive paid time off policy that empowers you to take the time you need to recharge
• Generous 401(K) plan with an impressive employer match with no delayed vesting
• Excellent health, dental, and vision insurance packages to fit your needs
• Education assistance to support your learning journey
• A values-driven culture with colleagues that rally around People, Accountability, Creativity, and Excellence

Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.

At Entegris, we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.