New

Business Office Specialist Lead

Maricopa County
parental leave, sick time, tuition reimbursement
United States, Arizona, Mesa
1920 South Lewis (Show on map)
Sep 25, 2025
Posting Date 09/24/25 Application Deadline 09/29/25 Pay Range $20.50 - $33.00 hourly Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek. Job Type Unclassified Department Animal Care and Control About the Position Are you passionate about serving your community and providing excellent customer service? As a Business Office Lead, you will interact with customers throughout your day and assist them with the variety of services we offer at Animal Care & Control, including stray animal intakes, lost and found animals, licensing animals, and releasing animals back to their owners. This position will also offer support to staff, assist the Business Office Supervisor with tasks, and look for ways to enhance our customer experience. This position requires the employee in office/field or customer-facing for all hours worked. Don't miss out on this opportunity to support our shelter! Apply today! About Us Maricopa County Animal Care & Control employees are committed to animal welfare and strengthening the human-animal bond in our community, and we are always looking to add talented individuals to our team at one of our Care Centers. As one of the nation's largest open-admission shelters, we work with our community to serve the animals and people of Maricopa County. Our adoptions, shelter, clinic, and animal services officer teams learn firsthand about proper care of homeless and stray animals and work hard to help find them new homes. Proud to Offer Work with a greater purpose Tuition reimbursement Exceptional work-life balance Opportunities for growth and development within Maricopa County Low-cost, high-value healthcare for you and your qualifying dependents Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively Paid vacation, sick time, and parental leave Extensive wellness program, including healthcare premium discounts Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1 Learn more at Work With Us \| Maricopa County, AZ We Require Three years of experience performing administrative or clerical duties, including direct customer service and cash handling High school diploma or GED We Also Value Experience in an Animal Care and Control type environment Bilingual skills in English/Spanish Lead experience Job Contributions Administers direction, guidance, and timely coaching for Business Office Specialists in the performance of their duties and attendance, ensuring daily tasks are completed efficiently and accurately Demonstrates excellent verbal and written skills, including clear and effective communication with others (staff, public, volunteers) that is professional, respectful, positive, and educational. Holds the team to the same standards Helps customers with a variety of transactions, including animal intake, lost pet services, dog licensing, pet resource referrals, including MCACC diversion services, and general inquiries (in person and online) Facilitates the day-to-day operations of the Business Office, including supply needs, scheduling, accurate data entry, and opening and closing duties Assists in the development and delivery of training to new employees. Provides routine audits of team's work and re-trains as necessary Conducts research utilizing multiple tools and communication platforms to reunite lost animals with their owners. Keeps animal records up to date with findings Conducts financial transactions by collecting fees from customers and balancing a cash drawer daily Runs daily reports, including but not limited to cash balancing, jurisdictions, kennel verification, kennel inventory, field and owner intakes, due outs, fees by type, hold and notify, missing animals, and other auditing reports. Takes appropriate actions to ensure timely animal movement and reunifications Reviews daily payment transactions to ensure accuracy and provides the Manager and Finance with discrepancy justifications and reconciliation Conducts animal handling as needed for intake and reunification services, including microchip scans Working Conditions Candidates must be flexible and able to work weekends and holidays Schedule: 10am-6:30pm; 11am-7:30pm -Schedule can change based on business needs Must complete Animal Handling (Green Level) training within 90 days of start Exerting 20-25 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions Work is predominantly performed in a busy, often noisy, office setting within an animal shelter with close proximity to dogs and cats with unknown temperaments or behaviors. In this role, you will be exposed to cleaning products used in animal shelters and the smells associated with animal housing. While performing the duties of this job, the employee is regularly required to stand and walk on all types of surfaces that are sometimes slippery, uneven, and rough Selection Procedure Only the most qualified candidates will be considered Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer. Apply Now!