New

Escalations Representative 2 - Contingent

TEKsystems
$23.44 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Charlotte
Sep 25, 2025
Job Title: Escalation Support Specialist Location: Charlotte, North Carolina Industry: Financial Services / Brokerage About the Role We are seeking a detail-oriented and customer-focused Escalation Support Specialist to join our team. This role is ideal for individuals with prior brokerage or FINRA experience who are passionate about delivering exceptional customer service and ensuring regulatory compliance. Key Responsibilities * Handle inbound customer calls and route them to the appropriate research teams. * Accurately gather and record customer data for complaint intake and regulatory reporting. * Perform minor data analysis to support complaint resolution. * Deliver white-glove customer service with professionalism, empathy, and efficiency. Top Skills Required * Brokerage / FINRA Experience: Minimum 6 months to 1 year. * Technical Proficiency: MS Outlook and basic computer skills. * Communication: Strong verbal and written communication skills, with a focus on professionalism, customer service, and empathy. Nice-to-Have Skills * Experience in complaint intake or escalation support. * Familiarity with regulatory reporting processes. * Exposure to enterprise-level customer service environments. Why Join Us? This is a unique opportunity to contribute to a high-impact team that plays a critical role in customer satisfaction and regulatory compliance. You'll work in a dynamic environment where your attention to detail and customer-first mindset will be highly valued. Pay and Benefits The pay range for this position is $23.44 - $23.44/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Charlotte,NC. Application Deadline This position is anticipated to close on Oct 5, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.