New

Mortgage Loan Processor

TEKsystems
$52,000.00 / yr
401(k)
United States, Texas, Houston
Sep 25, 2025
Professional Summary The Customer Advocate, Exception Handling plays a critical role in the mortgage loan lifecycle by re-processing loans that have been rejected or returned due to defects or borrower objections. Unlike traditional loan processors, this role focuses exclusively on exception cases post-final approval. The Customer Advocate ensures compliance with FHA, VA, and conventional loan guidelines, maintains high-touch communication with borrowers, and collaborates with internal teams to resolve issues and move loans toward closing. This position requires strong analytical skills, attention to detail, and a customer-first mindset to deliver a seamless borrower experience. Key Responsibilities * Serve as the primary point of contact for borrowers on exception loans, providing timely updates and managing expectations throughout the resolution process. * Review and validate loan applications (1003) for accuracy and completeness; ensure data integrity in the Loan Origination System. * Contact borrowers to collect outstanding documentation, including items listed on the Underwriting Terms and Conditions sheet. * Run AUS engines (DU/LP) and compliance checks to confirm loan eligibility and adherence to product guidelines. * Escalate loans through appropriate channels when restructuring is required or qualifications change. * Coordinate with third parties to obtain necessary documents such as hazard/flood insurance, payoffs, and employment verifications. * Complete processing checklists and prepare loans for re-submission to underwriting for final approval. * Monitor pipeline of 30-50 loans, ensuring service level agreements (SLAs) are met and funding goals are achieved. * Record and maintain detailed notes on loan status, borrower interactions, and processing milestones in the Loan Operating System. * Provide feedback to Loan Credit Advisors regarding loan quality and documentation issues. * Ensure compliance with company policies, procedures, and investor guidelines. * Maintain punctual attendance and contribute to a collaborative team environment. Qualifications * Experience: 3-5 years of mortgage loan processing experience, with a balanced mix of FHA, VA, and conventional loans (ideally 30%/30%/30%). * Loan Types: Must have experience in both refinance and full home purchase loans (ideally 50/50 split). * Volume: Comfortable managing a pipeline of 30-50 loans. * Communication: Strong verbal communication skills; must be comfortable speaking with borrowers primarily over the phone. * Customer Service: Proven ability to deliver exceptional customer service and manage borrower expectations. * Technical Skills: Proficient in running AUS engines (DU/LP), using Loan Origination Systems, and interpreting underwriting guidelines. * Detail-Oriented: High attention to detail and accuracy in documentation and data entry. * Education: High school diploma or GED required; Bachelor's degree preferred. Pay and Benefits The pay range for this position is $52000.00 - $52000.00/yr. Full health benefits and 401K Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.