Case Coordinator - Rape Treatment Center

If you are looking for a chance to play a key role within a world-class health organization and make a positive difference in others' lives, you can do all this and more at UCLA Health. The Rape Treatment Center is an internationally recognized, model program that provides free, comprehensive medical, psychological and legal services for victims of sexual assault and child sexual abuse, together with extensive outreach and prevention education programs. Our Case Coordinator plays an important part in helping us bring wholeness and healing to survivors of sexual assault and abuse.

With guidance from the Clinical Director, the Case Coordinator:

• Provides operational and administrative support for the Rape Treatment Center and its programs.
• Supports clinical staff by serving as a liaison between victim/survivors and community referral resources, and by maintaining the Center's resource library.
• Assists victims/survivors with completing necessary documentation.
• Provides coverage of departmental phones, including triaging intake and crisis calls, and assists with scheduling for the 24-hour crisis response team.
• Provides administrative support to senior leadership, managers, and staff as needed.

The University of California, Los Angeles is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is $33.60 - $50.93 Hourly.

Required:

• Bilingual in English and Spanish. Ability to demonstrate effective, professional and diplomatic English- and Spanish-language oral and written communication skills.
• 3 years' clerical/administrative work experience.
• Ability to work well with individuals seeking sexual assault crisis services. Including, emotional resilience and capacity to remain calm, compassionate, and professional when working with individuals experiencing distress or trauma so as to ensure continuity of care and smooth operations.
• Comprehensive knowledge of administrative support functions, standard office procedures and business practices, and project management, preferably in a healthcare setting.
• Intermediate to advanced skill with Microsoft Suite.
• Ability to work with patients and families and members of the public that represent diversity in age, ethnicity, and cultural backgrounds.