Senior Medical Director, Client Engagement and Virtual Care Outcomes Research

Summary of Position

We are seeking a visionary Senior Medical Director, Client Engagement and Virtual Care Outcomes Research.

We are recruiting a dynamic and experienced physician leader to serve in a dual-capacity role that bridges Client Engagement and Clinical Research for the world's leading virtual care organization. This individual will support the Commercial team in driving growth across our broad spectrum of virtual care solutions including chronic condition management, primary care, specialty care, and urgent care, while also leading independent clinical research initiatives that contribute to the evidence base for virtual care delivery. The ideal candidate is comfortable working at the intersection of medicine, business strategy, and client success.

This individual will split their time between commercial and strategic functions: supporting business development, client engagement, and clinical research, leading robust evaluation and studies that advance virtual care delivery models through publication and presentation. The research component aims to produce strong evidence validating our quality and cost outcomes, while clearly demonstrating the health impact our solutions deliver for patients and populations-differentiating our services from other programs.

While this is a remote role, significant travel will be required to meet the responsibilities below.

Essential Duties & Responsibilities

Commercial & Strategic Responsibilities

• Serve as a medical liaison for clients, presenting and explaining clinical outcomes, quality metrics, and insights about opportunities for population health improvement.

• Participate in client meetings, finalist presentations, and quarterly business reviews as a clinical thought leader (virtually and in-person).

• Partner with product, marketing, and sales teams to translate clinical value into business outcomes for enterprise clients.

• Present on behalf of the organization at conferences, advisory boards, and other industry forums.

• Contribute to white papers, articles and externally facing thought leadership materials that strengthen the company's reputation as a clinical leader.

• Promote the clinical rigor, quality, and patient safety of our virtual care programs to external stakeholders.

Clinical Research Responsibilities

• Serve as the physician leader of the research team, partnering and mentoring a team of other researchers, analysts, and solution designers.

• Design, conduct, and publish original research studies for our virtual care delivery solutions.

• Partner with internal analytics, clinical, product, strategy, and marketing teams to shape insights into compelling stories that demonstrate clinical value.

• Develop research protocols, secure IRB approval, conduct research with the highest ethical standards.

• Analyze data, prepare manuscripts, and collaborate with colleagues to submit findings to journals, conferences, and other forms of research amplification.

• Present novel research at key industry and/or academic clinical conferences.

• Collaborate with academic partners and internal teams to advance evidence-based virtual care models and support our evolution into a Learning Health System.

• Mentor internal clinical staff on research methodology and manuscript preparation.

Required Qualifications

• MD or DO degree with active, unrestricted medical license.

• Board certification in Internal Medicine, Family Medicine, or a specialty that treats a broad range of cardiometabolic chronic conditions.

• Minimum 3 years of post-training clinical experience.

• Demonstrated experience in clinical research, with several peer-reviewed publications as first and senior author.

• Strong understanding of clinical trial design, data analysis, and regulatory compliance.

• Exceptional oral and written communication skills, with the ability to present complex clinical concepts and health outcomes data to non-clinical stakeholders.

• Proficiency with virtual care platforms and digital health technologies.

• Strong understanding and experience in clinical quality, patient safety, implementation science, and value-based care delivery.

• Exemplary cross-functional collaboration skills with physicians and other clinicians, quality and safety professionals, clinical researchers, data scientists, and commercial colleagues.

• Ability to thrive in a highly dynamic, fast-paced environment, balancing multiple competing priorities.

Preferred Qualifications

• MPH or additional advanced health, statistical, policy or research-related degree strongly preferred.

• Experience delivering virtual care and digital health, particularly primary care and for cardiometabolic conditions (beyond COVID-19 pandemic).

• Experience partnering with employer groups, payers or health systems in a consultative or advisory capacity.

• Experience in commercial roles such as medical affairs, business development, or health technology consulting.

• Track record of grant writing or securing research funding.

• Familiarity with value-based care contracting and healthcare economics.

• Established network within academic medicine or digital health research communities.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.