Senior Product Install Supervisor

Company Overview

Group/Division

Job Description/Preferred Qualifications

Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger-and tinier-than the world has ever seen.

Who are we? We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips-the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own-faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. The future is calling. Will you answer?

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Responsibilities

• Responsible for the timely and successful installation of KLA products at customer sites. This primarily includes the scheduling of resources and the management of the overall installation process.
• Directly manages a team of Product Install Engineers. Provides direction to employees according to established policies and management guidance
• Frequently interacts with subordinates, outside customers and functional peer groups at management levels, conducting presentations of technical information concerning specific projects/schedules, etc.
• Strives to achieve the Strategic Objectives defined by the company: this includes, but is not limited to - Cost of Install, Cost of Pre-warranty, Install Cycletime, On-Time Install, and OOBQ.
• Manages cost through careful resource deployment, Install case management, and cross-charge management.
• Manages escalations during Install activities. Schedules and attends SAMs. Identifies resources and drives POA development across functional groups. Communicates status to all parties and upper management
• Reviews Installation documentation including eQuality checklists, Install procedures, etc.
• Attends meetings, prepares, and presents material that report to management on the state of the business.Presents to Division and Exec Mgmt
• Participates in Product Life Cycle team as a core member, representing Customer Ops for assigned product families.

Qualifications

• BS degree or AA with applicable experience.
• 3-5 years of work experience supporting comparable capital equipment for the semiconductor industry is required.
• Project management and organizational skills
• Written and oral communication is both clear and concise
• Superior presentation skills.
• Good interpersonal/communicationskills in understanding customer needs.

Minimum Qualifications

• BS degree or AA with applicable experience.
• Project management and organizational skills
• Written and oral communication is both clear and concise
• Superior presentation skills.
• Good interpersonal/communicationskills in understanding customer needs.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us attalent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.