Digital Experience Specialist

"Republic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a career, not just a job!"

Starting Pay: $18.00 hourly

About Republic Bank

Republic Bank's values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for Innovate for the Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate Success, Commit to Caring and Thrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates. It's one of the reasons we've been named as one of the Best Places to Work in Kentucky for ten years! For more information about the company, please visit www.republicbank.com.

POSITION PURPOSE AND OBJECTIVES
The Digital Experience Specialist is responsible for providing outstanding service to all that contact Republic Bank, client or non-client. This position will also strive to provide accurate information to all inquiries while demonstrating limited independent decision-making skills and superior knowledge of bank products and services. In addition, the representative is responsible for the ongoing upkeep of department statistics, filing, applications, reports and account maintenance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

MINIMUM QUALIFICATIONS
* Minimum 1 year of previous Banking experience required.
* Previous Administrative experience preferred.
* Demonstrated proficiency in Microsoft Office tools.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
* Process and review all registrations for Internet Banking services and/or products.
* Contact clients and resolve any discrepancies from online registrations.
* Responsible for processing Internet Banking related maintenance request in a timely and efficient manner which include; address / phone number changes, email address changes, file maintenances, debit card and check orders, Bill Pay funding account, etc.
* Protect client information by following department security guidelines and procedures.
* Assist with Mobile Deposit review process and contact clients concerning declined deposits or other questionable mobile deposit issues.
* Set up and maintain new Internet & Mobile Banking users on various systems and platforms.
* Provide account information and perform necessary research.
* Resolve basic client inquiries with a strong emphasis on cross-selling bank products and services
* Effectively use bank resources, procedure manuals and reference materials to independently service client inquiries whenever possible.
* Answer incoming live chats and emails in a timely, professional manner; make outbound calls or follow up emails as directed.
* Follow department best practice standards for providing excellent service and selling bank products.
* Consistently strive to provide one call/chat resolution; escalate any issues/questions that arise to a supervisor.
* Assist clients and other associates through Live Assistance or call transfers.
* Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.
* Model and foster behaviors that support the Bank's values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
* Willingly perform all other duties and projects as assigned.

INTERPERSONAL SKILLS AND COMPETENCIES REQUIRED
* Good verbal and written communication skills for effective interactions with clients and staff.
* Must be self-motivated and able to work in a team environment.
* Requires a high energy level and strong sense of urgency.
* Must be flexible and display a friendly positive attitude.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk. The associate is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate.

OTHER REQUIREMENTS
* Travel between Republic Banking facilities may be required including occasional out of town travel.
* Flexible work schedule may include some evenings, weekends and/or overtime.
* Stay abreast of new developments, best practices, and statutory and regulatory changes.

**The above is intended to describe the general content of and requirements for the performance of this position. It is not construed as an exhaustive statement of duties, responsibilities, or requirements.