New

Patient Support Communications, Senior Manager (US T1D)

Vertex Pharmaceuticals Incorporated
paid time off, 401(k)
United States, Massachusetts, Boston
50 Northern Avenue (Show on map)
Sep 30, 2025
Job Description General/Position Summary Vertex Pharmaceuticals Inc. is hiring a Senior Manager, T1D Patient Communications, to join a new Patient Support Team for T1D in Boston, MA. This position will support the potential launch of cell therapies in Type 1 Diabetes. This role will develop communications with patients, caregivers, and healthcare providers as well as communications to support cell therapy order management. You will be responsible for creating clear education and communication resources, and providing input on our patient support program, processes and systems that will be required for a successful course of treatment. Key Responsibilities Responsible for successful ideation, development, and execution of key tactics, messages, and materials for Care Managers to use with key HCP and patient stakeholders Manage development of tactics with agency partners; validate tactics with key internal stakeholders; manage review/approvals of tactics through Commercial Review Committee (CRC) Deeply understand the zimislecel treatment journey including potential deviations, customer pain points, and knowledge gaps; identify opportunities to overcome challenges and close these gaps through messages and materials Collaborate with Director of Communications to develop insight mining and analytics plans, which could include quant/qual research, ad boards, in-depth interviews Partner with Care Manager and Order Management team to understand needs and challenges of their field-facing teams; collaborate to develop tactical solutions Collaborate with Digital Teams and DTE teams to ensure digital platforms support customer needs & inform ongoing enhancements Contribute to overall strategic and tactical planning, including insight mining, brand planning, and tactical roadmap creation Required Education Bachelor's Degree or Relevant experience Required Experience 5 years of educational/work experience, including experience in the following areas: Cell or gene therapy or transplant care team experience Experience with T1D, Diabetes or working with patient communities Marketing or communications experience in rare diseases/ orphan drugs Required Knowledge / Skills Strong written communication skills, presentation delivery, and interpersonal skills Strong collaboration skills & ability to manage initiatives across multiple teams Ability to manage up and across an organization; can adeptly identify when/what information to share with leadership and/or cross-functional stakeholders at critical timepoints Experience managing agency partners, budgets, and formal reviews with legal, medical and regulatory partners Entrepreneurial spirit who enjoys working in a fast-paced, results-driven, environment within a growing business unit Contributes to Vertex's culture of compliance by focusing on ethics and integrity in all interactions Comfortable working in a fast-paced, results-driven, environment, with the ability to multi-task and prioritize the workload of the team #LI-KW1 Pay Range: $138,400 - $207,600 Disclosure Statement: The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law. At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more. Flex Designation: Hybrid-Eligible Or On-Site Eligible Flex Eligibility Status: In this Hybrid-Eligible role, you can choose to be designated as: 1. Hybrid: work remotely up to two days per week; or select 2. On-Site: work five days per week on-site with ad hoc flexibility. Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time. Company Information Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com