Account Clerk II

County of Sonoma

Santa Rosa, CA

Account Clerk II

Salary: $59,253.34 - $72,026.51 Annually

Closing Date: 10/13/2025 11:59 PM Pacific

Join the County of Sonoma Human Services Department as an Account Clerk II!

The Human Services Department is looking for a candidate who loves to problem solve, possesses a strong sense of logic, enjoys reviewing tables and matrices of numbers, and wants to provide a high-level of customer service to their colleagues and the general public. If you are adaptable, able to shift gears quickly, and like working in a fast-paced environment - join us now! Becoming an Account Clerk II is a great way to start or advance your career journey with the County of Sonoma.

This Account Clerk II position sits in the In-Home Support Services (IHSS) Division of the Human Services Department (HSD). They are primarily responsible for reviewing and adjusting transactions and accounts, and authorizing payments in compliance with established procedures, regulations, and record keeping practices. Additional responsibilities include:

• Providing excellent customer service, including answering phone calls from clients and assisting with questions

• Screening documents for accuracy and adherence to established requirements

• Assisting with new provider enrollment by entering personal information accurately and timely into the IHSS database

• Completing verifications from multiple sources (banks, apartment complexes, medical, and others) accurately per IHSS confidentiality policies

• Answering provider questions regarding timesheets, pay period breaks, overtime, submitting timesheets, and paycheck tracking

• Sorting and processing mail, and creating letters, forms, reports, memos, and notices

• Assisting providers with various documents including tax, live-in provider, sick pay, and new provider forms

• Corresponding with other County departments, external vendors, and the general public

• Utilizing multiple databases and forms, including Payroll and Public Authority (PAPA), CMIPS, Provider Enrollment and Registry System (PEARS), Microsoft Office suite (Outlook, Word, Excel), Acrobat PDF, and others

What We Offer

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including:

• Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment

• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range

•  Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year

• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options

• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits

• Retirement - A pension fully integrated with Social Security

• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment

• Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education

Learn more and apply: http://50.73.55.13/counter.php?id=309913

*Salary is negotiable within the established range for the position and benefits described herein do not represent a contract and may be changed without notice. For more information, including minimum qualifications, & to apply, visit www. yourpath2sonomacounty.org or call 707-565-2331. The County of Sonoma is an Equal Opportunity Employer. We value diversity and are committed to having a workforce that is representative of the communities we serve.