Customer Service Representative

Advance your career as a Customer Service Representative at Cinch Connectivity Solutions. You'll serve as a primary inside sales contact to customer and Company personnel for all information related to non-standard product requirements, order entry, status, expediting, delivery, product availability, pricing and quotations. To provide superior customer service to maximize customer satisfaction and promote the company in the marketplace.

Are You Looking to

• Effectively and professionally communicate order status to customers.
• Process quote requests, return authorizations, credit memos and Quality Corrective Actions per SOP.
• Develop, perform, and interpret test analysis and results to evaluate chemical processes.
• Act as customers' ambassador in meeting order requirements. Bridge internal company structures in Credit, Product Planning, Purchasing, Shipping, Engineering and Production to coordinate product shipment.
• Receive incoming orders, verify and effectively communicate issues related to product pricing, deliveries and special requirements. Use software as required to enter and acknowledge customers' orders and updates, if change orders are required. Perform tasks in such a way as to prevent errors and omissions

Are You Ready to

• Establish and maintain high performance teamwork and positive working relationships within assigned teams and with all applicable Company departments, regional managers, manufacturers' reps and other internal and external customers. Provide advisory information and assistance to the department supervisor as needed.
• Receive incoming quotation requests and work with appropriate Product Manager to get pricing. Enter quotation into software and send to the customer.
• Position reports to Department Supervisor, and has continuous interaction with internal and external customers, including OEMs, distributors, Manufacturers' Reps, Regional Managers, Sales and Marketing on orders and status, with Credit, Product Planning, Purchasing, Shipping, Engineering and Production at managerial and peer levels.

Job Requirements: