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General Summary of Position
The Senior Director of Provider Credentialing is a key leadership role within MedStar Health, responsible for overseeing the credentialing and privileging processes for all healthcare providers. This position ensures that all providers meet the necessary standards and regulatory requirements to deliver safe and effective patient care. The Senior Director works closely with various stakeholders, including medical staff, administration, and external regulatory bodies, to maintain a high level of compliance and operational efficiency. Additionally, this position oversees all accreditation activities for the National Committee for Quality Assurance (NCQA), Joint Commission (JCAHO), and Department of Health-related visits. Primary Duties and Responsibilities
Develop and implement strategic plans for the credentialing department to align with the organization's goals, while collaborating with senior leadership to develop policies and procedures that support organizational objectives.Lead, mentor, and manage the credentialing team, fostering a culture of excellence and continuous improvement. This includes the management of the Central Verification Office's (CVO) workforce to include interviewing, hiring, scheduling, coaching, counseling, and evaluating all associates and supporting contractors.Oversee the entire credentialing and privileging process for all healthcare providers, ensuring compliance and adherence to all regulatory requirements established by state, federal, and accrediting body standards, including, but not limited to, those set forth by The Joint Commission, NCQA, CMS, and other relevant bodies.Ensure timely and accurate processing of initial credentialing, re-credentialing, and privileging applications and maintains up-to-date records and documentation for all credentialed providers.Conduct regular audits of credentialing files and processes to identify and address any deficiencies; implement corrective actions and process improvements as needed to maintain high standards of quality and compliance.Serve as the primary point of contact for internal and external stakeholders regarding credentialing matters by building and maintaining effective relationships with medical staff, department heads, and external agencies.Facilitate communication and coordination between the credentialing department and other organizational units.Utilize credentialing software and databases to manage provider information and ensure data integrity; identify opportunities to audit these databases to ensure data integrity.Develop requirements for the data and analytics strategy to drive continuous improvement throughout CVO operations and support data-driven decision-making; provide insights and recommendations to senior leadership based on data analysis and industry trends.Responsible for all aspects of managing the program-of-record credentialing database (e.g., CredentialStream), including vendor coordination, granting user access, ensuring associates use the database, and supporting MedStar Health leaders requesting system interface to feed related systems (e.g., physician billing services).Serves as the liaison for physician referral functions, provider directory website, and all related databases utilizing the specified program-of-record database as the single-source of truth for provider information.In conjunction with MSO leadership, provides support to Peer Review Committees as required, including, but not limited to, researching literature, data collection and formal presentation, and serving as a subject matter expert for the credential process.Serves as the primary liaison to all MedStar Health entity-level Medical Staff Offices and Vice Presidents of Medical Affairs by providing insight into credentialing services, delineation of privileges initiatives, and other related activities.In conjunction with managers for credentialing services, assists in managing systemwide credentialing committee(s) processes by ensuring submitted files are complete and comply with credentialing standards; serves as a subject matter expert regarding for all physician file reviews. In conjunction with MSO leadership, serves as the primary liaison with MedStar Health public affairs and marketing functions to provide accurate data and reports supporting the physician referral directory and physician scheduling programs on MedStar Health and entity websites. Participates in multi-disciplinary quality improvement teams and represents the CVO department in entity-level and community outreach efforts. CUSTOM.PRIMARY.DUTIES.RESPONSIBILITIES.ADDENDUM
Minimum Qualifications
Education
- Bachelor's degree In healthcare, hospital administration or related field required and
- Master's degree In healthcare, hospital administration or related field preferred
- One year of relevant education may be substituted for one year of required work experience.
Experience
- 10+ years Progressive experience managing and leading medical staff functions for a large academic medical center or health system including direct oversight of medical staff credentialing. required
- 10+ years Demonstrated experience in credentialing, privileging, physician performance/peer review process and working with physician leaders. required
- 10+ years Strong experience in regulatory compliance as it relates to the organized medical staff. required
- One year of relevant professional-level work experience may be substituted for one year of required education.
Licenses and Certifications
- CPMSM - Certified Professional Medical Services Management Upon Hire required and
- NAMSS-National Association of Medical Staff Services Upon Hire required and
- Certified Credentialing Provider Specialist Upon Hire required
Knowledge, Skills, and Abilities
- Excellent verbal and written communication skills. Proficient computer skills and working knowledge of business tools such as Microsoft office or like products. Demonstrated knowledge of the business of healthcare. Demonstrated knowledge of federal and state regulations and standards for the provision of professional education of healthcare providers.
Exemplary and timely customer service approach in communicating with internal and external stakeholders. Skilled problem solver, with ability to quickly adapt to changing priorities, workloads, and timelines. Excellent organizational and prioritization skills; rigorous attention to detail. Ability to manage multiple projects and adhere to strict deadlines independently and/or on a team. Dedicated to continuous improvement and quality assurance processes.
Self-directed, self-motivated team player, critical thinker; experienced at effectively participating as part of a team.
This position has a hiring range of $114,004 - $219,960
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MedStar Health
Oct 03, 2025