Technical Service Representative - Automotive Coatings

Specialized Training provided to those who meet the qualifications of the role. Will report to the Optima Solutions Site Manager and sit at our Mercedes Benz Vans site in Ladson, SC.

Responsibilities:

• Support the ongoing activities of onsite PPG customer team at automotive production facilities and communicate logically with initiative to understand customer concerns, collect data, take appropriate actions, and resolve problems.

• Ensure plant operations are functional and provide the customer with proactive support as needed.

• Communicate updates with PPG Technical and Account management, direction of the PPG on site team activity, and to ensure Health, Safety, and Environmental mentorship is always followed.

• Provide resolution to customer inquiries, application process monitoring, mix-room supervisors, consignment inventory, material ordering, and hands-on support; followed by a written daily shift report.

• Follow safe work practices, with mechanical aptitude to explain complex ideas across technical, production and non-technical personnel to satisfy customer requirements.

• Hold weekly meetings with technical experts to review weekly test reports.

• Engage daily with customer to provide feedback from data collected, and answer questions and provide recommendations as needed.

• Record weekly inventories and communicate to management for publication to customer and PPG internally.

• Use PPG digital tools (ETQ, SAM, Daily Dashboard as requested).

• Hold self-accountable to meet commitments and take ownership.

• Support any special projects as needed.

• Provide sales support to maintain and expand business and ensure effective start-up of new products.

Qualifications:

• HS diploma or equivalent required

• 5+ years field experience with various industrial coating technologies including Ecoat, solvent borne base coat/clear coat systems, OEM Ecoat/Paint approval process and specifications.

• Must have experience with Ecoat/color evaluation and color adjustments, Ecoat/Paint Material Adjustment.

• Proficient in Microsoft programs Excel, Word, PowerPoint

• Able to continually work in customer production environment, around automated equipment, and be able lift ~50 lbs. on a limited basis.

• Ability to work well within a team environment to solve challenges.

#LI-Onsite