Employee Resilience Clinician

POSITION SUMMARY:

The position will support Employee Resilience efforts for all Boston Medical Center Health System employees, primarily focused on BMCHS sites in Brockton, MA. The Employee Resilience Clinician will provide direct support in response to critical incidents and workplace stressors; as well as provide trainings (in such areas as stress management, crisis management, emotional wellness, etc.), and peer-to-peer support.

The ERP Clinician will be responsible for covering Employee Resilience support at BMC South Medical Hospital, Brockton Behavioral Health Center Inpatient Psychiatric Service, and BMC Clinical Stabilization Services Unit.

Provides individual employees and teams across the hospital system with direct support as it relates to adverse events and occupational stress injuries.

Manages and executes the expansion of mental wellness initiatives that meet the needs of employees from a wide range of disciplines.

Proactively rounds & connects with high-performance units and floors, to assess for needs and stay up-to-date on adverse events, morale, etc. Build relationships with stakeholders at various sites across disciplines and specialties (i.e. support staff, nursing, physicians, mental health providers, SUD counselors, admin operations, etc.).

Collaborates with internal stakeholders and partners to provide holistic support & resources for employees.

Available during evening hours on occasional basis.

Position: Employee Resilience Clinician - Brockton

Department: BMCHS Occupational Health

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Supports Employee Resilience Program's strategic vision as a subject matter expert in emotional wellness support and crisis management throughout the Hospital and Health System.

Crisis Management

• Collaborates with relevant leadership, groups, and committees as needed
• Supports employees with the emotional impacts of assaults and other critical incidents

Team Support

• Assists with supervising Peer Support Program and program expansion
• Trains employees in Stress First Aid and other relevant wellbeing workshops and trainings
• Leads Critical Incident Emotional Debriefings following Adverse Events and/or as requested
• Assists in facilitating Resilience Rounds and Team support workshops
• Propose, develop, and implement programming, training, and workshop resources as needed under the guidance of the ERP Director

Outreach & Team Support

• Coordinate and facilitates Resilience Rounds with various departments, programs, and specialties
• Proactive outreach including attendance at Daily Huddles and Challenging Inpatient Situation meetings rounding on the floors, attending team meetings and huddles; additional customized outreach as needed
• Have proficient knowledge of the different norms and cultures throughout the hospital/health system, and be able to relate to our employees from where they are - across disciplines and professional roles
• Facilitate groups and provide trainings to the various audiences

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

Masters' degree in Social Work (MSW) or mental health counseling, or related field required.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Independent Licensure to practice as a social worker in the Commonwealth of Massachusetts (LICSW) or licensed mental health counselor (LMHC / LMFT) and/or related field required.

EXPERIENCE:

A minimum of 3 years progressive experience as a mental health counselor, with Crisis Management experience. Experience in medical settings, community health settings, mental health and psychiatric settings preferred. Experience in Employee Assistance is beneficial. Having experience in Stress First Aid, Psychological First Aid and/or Critical Incident Stress Management preferred. Active membership in professional and leadership organizations preferred.

KNOWLEDGE AND SKILLS:

• Must have a strong clinical foundation and understanding of trauma-informed care in the health care setting
• Excellent interpersonal communication and negotiation skills in interactions with employees, senior leaders, physicians, and health care team colleagues
• Strong written and oral communication skills
• Ability to work with people of all social, economic, and cultural backgrounds; be flexible, open-minded, and adaptable to change
• Displays empathy, respect, and appropriate judgement
• Knowledgeable of community resources, particularly services available to employees with limited payment resources
• Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint, etc.)
• Strong organizational and time management skills, as evidenced by a capacity to prioritize multiple tasks and role components
• Must be able to create and facilitate trainings to multiple audiences based on the needs of the requesting audience. Must be comfortable in facilitating groups and presenting to large audiences
• Proficiency in languages in addition to English are strongly encouraged to apply (including but not limited to Spanish, Portuguese, Cape Verdean Creole, Haitian Creole)

Equal Opportunity Employer/Disabled/Veterans

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