Associate Director, Technology Services

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Department: Auxiliary Services and Operations

Classification: Info Technology Spec 2

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: On Site Required

Sponsorship Eligibility: Not eligible for visa sponsorship

Pay Band: 05

Salary: $85,000-$95,000 - commensurate with education and experience

Criminal Background Check: Yes

About the Department:

The purpose of Auxiliary and Business Services (ABS) is to support the overall mission of the University and to improve quality of life on campus for all students and staff. ABS provides innovative services and strategic business partnerships that improve value, increase student success, and enhance financial conditions.

About the Position:

The Associate Director, Technology Services serves as the senior person responsible for providing operational oversight of CASO and IT services for the University electronic security systems and for assisting in providing technical oversight for ABS. The Associate Director collaborates with all departments within the university including, members and guests of George Mason to ensure the security and safety of the Mason community. This position will develop, implement, and manage the institution's physical security systems.

This position is responsible for supervision of the Card Access Security Office (CASO) team and assist the Director with leading the Technology Services team in ABS. This position is responsible for the total operation and security of the electronic card access system, the University's camera systems, as well as any other connected systems.

The Associated Director ensures that projects meet the department and divisional business needs, and current and future technologies are leveraged to its fullest. This position oversees all operations for systems and interfaces with central IT for approvals. This position ensures support is provided for systems, desktops, peripherals, and other needed equipment. Further, this position will ensure the confidentiality and security of all University information in compliance with George Mason University's computing policies. The Associate Director, Technology Services supervises a team of technology specialists and CASO operations.

Responsibilities:

Project/Process Management

• Plan and manage projects; documentation, project plans, schedules, resource requirements, costs and budgets, standards and procedures, quality and assurance;
• Delegate project leads, manage and lead work teams as required;
• Develop and manage operations, processes, and staffing for the assigned systems;
• Provide oversight and management of systems within Mason Card and Card Access Security Office (CASO) to ensure systems are compliant with University and industry standards;
• Monitor and manage budgets for; CASO operations and technicians, and Technology Services;
• Manage and coordinate with the Universities security program to avoid and/or control losses and apply the processes necessary to provide a secure environment;
• Develop strategies for threat/vulnerability analyses to determine the probable frequency and severity of natural and man-made disasters and criminal activity on the organization's ability to deliver services;
• Develop standard operating procedures for IT operations for the division;
• Develop ways to enhance integrations with other University systems and streamline processes; and
• Develop, manage or conduct surveys and analyses of, processes, and systems to evaluate current divisional systems, procedural security, information systems security, employee awareness, and recovery capabilities.

Application/System Administration

• Oversee and manage the design, development, and maintenance on all components of assigned systems in ABS departmental enterprise systems, including overall system functionality, forms, reporting, interfaces/integrations, and other modules;
• Responsible for operations and performance of assigned applications and systems;
• Ensure compliance with industry standards of assigned applications and systems;
• Ensure development of technical design and documentation of application dependent data conversions, interfaces, custom reporting, and custom applications in adherence to SDLC best practices;
• Provide support and guidance to internal customers during application development and post deployment;
• Manage and mentor full-time employees and student staff in developing skills necessary to develop and maintain applications and systems;
• Participate and help manage an on-call rotation for after hour, critical, system-wide outages and emergencies and work with appropriate staff to resolve issues; and
• Provide support for departmental events, both on site and at remote locations.

Documentation and Policy

• Lead IT team in development and practice of documentation standards for documenting applications, systems, and procedures;
• Ensure documentation compliance for all processes and procedures for operational processes as well as technical ones;
• Ensure access and permissions are correct for systems and that all systems are within compliance of local, state, industry, and University guidelines;
• Develop standard operating procedures around the security and management of systems, including a robust policy for patching systems;
• Ensure that risk analysis, business impact, and continuity documentation is created and maintained for all ABS applications and systems;
• Ensure timely and accurate response to auditing requests; and
• Ensure that all staff is trained on GMU computing policies.

Infrastructure/Systems Oversight

• Continual monitoring of critical infrastructure systems to ensure proper operation of supported systems;
• Monitoring of all systems to ensure proper operation;
• Collect daily information on any system issues or anomalies and properly respond to them and notify where appropriate;
• Continuous optimization of systems to ensure peak performance;
• Ensure all underlying platforms and methods can meet the daily needs of our applications and mission;
• Maintain records on all systems and generate reports as needed; and
• Ensure compliance of all systems for any audits.

Risk Assessment

• Select, design, implement, and manage card access security measures to reduce risk;
• Conduct physical security walk throughs to ensure proper security and integrity of space;
• Assess the effectiveness of the security measures by testing and monitoring;
• Provide supervision and guidance to regarding new technologies and ensure proper deployment; and
• Conduct system reviews to ensure security and stability.

Required Qualifications:

• Bachelor's degree in related field or the equivalent combination of education and experience;
• Demonstrated experience managing IT projects. This includes project planning, resource leveling, cost/budget planning, and scope management;
• Demonstrated experience in SQL Server database, including application development;
• Demonstrated experience in Windows desktop and server environments;
• Demonstrated experience as an IT manager with a focus on customer service experience;
• Knowledge of best practices in IT management;
• Knowledge of electronic and mechanical access control systems;
• Knowledge of best practices for physical security;
• Knowledge of integration techniques and processes;
• Excellent analytical and strategic thinking skills;
• Exceptional written and verbal communication skills;
• Skill and proficiency in performing duties of application administration. This includes, but is not limited to, user control and auditing, application integration, and performing application upgrades;
• Skill and proficiency with managing IT issues, (i.e. using an IT ticketing system) and resolving incidents;
• Skill and proficiency in performing duties of application administration. This includes, but is not limited to, user control and auditing, application integration, and performing application upgrades;
• Ability to manage multiple projects and to adapt in a constantly changing environment; and
• Ability to effectively supervise and manage staff.

Preferred Qualifications:

• Master's degree in related field;
• Experience supervising staff; and
• Experience with an electronic card access system is highly desired.

Instructions to Applicants:

For full consideration, applicants must apply for Associate Director, Technology Services at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.

Posting Open Date: October 8, 2025

For Full Consideration, Apply by: October 29, 2025

Open Until Filled: Yes