Financial Aid Specialist

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Job Description

The Financial Aid Specialist provides high-quality, professional customer service to internal and external customers. This position exists to serve as a key service point for internal and external customers to provide necessary financial aid information as well as general reception for the college. This position will have specific responsibility for scholarships, document processing, scanning, office support, and correspondence through various channels of communication. This position will serve as administrative support to the Financial Aid department.

Responsibilities

1. Provides customer service regarding Financial Aid inquiries.

• Advise, investigate, problem solve and resolve questions and issues from prospective, current and previous students, parents, faculty, staff, other third parties and the public.

• Assist students with general information and issues regarding financial aid, admissions, policies and procedures.

• Provides technical assistance to prospective, applicant and current students .

• Answers calls promptly and provide accurate information to callers or route calls appropriately.

• Provides excellent customer service at the Welcome Center desk to promote the understanding of college policy and procedures.

• Reviews students' records electronically using ISRS or other relevant software applications.

• Determines needs and refers students to appropriate staff members.

• Assists students in navigating web sites for admission application and enrollment steps, course registration, entrance and exit loan counseling, loan applications, FAFSA completion, and completing other necessary processes on the web.

2. This position will have specific responsibilities for the financial aid aspects of the customer service center team, including but not limited to:

Scholarships

• Promote and record all outside scholarships, establishing a data base.

• Promote and record all application for South Central Foundation Scholarships. Verify eligibility prior to payment, credits and GPA, and other eligibility requirements.

• Assist in the selection process for the Foundation Scholarships.

Verification of Enrollment

• Maintain contact with servicers to inform them of address changes and last dates of attendance.

• Complete county and housing requests for financial aid and enrollment information forms.

• With the business office, support work to reduce accounts on the accounts receivable list.

Document Intake Tracking

• Review required forms to complete the financial aid verification/application process.

• Assists students with completing forms, reviews forms for accuracy and completeness, and forwards forms to the appropriate area for additional processing.

• Initiate tracking letter correspondence to request additional information from the student.

• Code receipt of financial aid documents being submitted for processing into the MnSCU ISRS system and scan documents into the Image Now electronic document storage system to assure compliance with the federal, state and local regulations concerning confidentiality and document storage. Assist in maintenance and updating of lmageNow system file folders and creation of work flows for document processing.

3. Perform other duties as assigned to ensure the smooth functioning of the department, Student Affairs and the South Central College.

• Provides support to both campuses when needed.

• Perform administrative support to the Director and department to ensure the smooth functioning of the department.

• Provide general office management and supervision of work study students.

• Coordinate information dissemination in the Welcome Center.

• Perform other duties as assigned to support the department, Student Affairs and the College.

Minimum Qualifications

• Customer service skills sufficient to provide prompt, courteous and accurate information to customers in person, on the phone, through email and other written correspondence in a positive, problem-solving manner.

• Proficient with Microsoft Office 365 including Word, Excel, etc

• Knowledge of financial aid office operations or equivalent higher education experience.

• Experience accurately entering data for purposes of processing scholarship awards, etc.

• Interviewing techniques sufficient to obtain information from a diverse variety of customers.

Preferred Qualification

• Associate Degree from an accredited college or university

• Exceptional organizational skills and ability to prioritize work and manage several work projects at one time.

• Extensive knowledge of current student information system (such as, Integrated Student Record System) and ImageNow for archiving

Other Requirements

Work Shift (Hours / Days of work)

8:00am - 4:30pm / Monday - Friday

Telework (Yes/No)

No

About

South Central College is a comprehensive community and technical college that is part of the Minnesota State system, with campuses in Faribault and North Mankato. To meet the educational needs of students and our communities, SCC provides lifelong learning opportunities.

SCC is committed to fostering a campus environment of inclusion, knowledge, and understanding in which faculty, staff, and students learn to value diversity and to respect individual differences that enrich our college community.

To learn more about South Central College visit: https://southcentral.edu

Why Work For Us?

We are a passionate and talented community of educators, staff, and students who are driven to succeed and are looking to grow our talented team with the addition of a positive and motivated team member! Visit our website at www.southcentral.edu.

This position is covered under the American Federation of State, County, & Municipal Employees (AFSCME) contract. Please view the collective bargaining agreement for more details: https://mn.gov/mmb-stat/000/az/labor-relations/afscme/contract/2025-2027/AFSCME-MultiUnit-2025-2027-Contract.pdf

Application

Please apply online asONLYonline applications will be considered. We are now accepting applications for review. South Central College requires that you include the following in your application:

* Resume/Curriculum Vitae which clearly addresses the requirements of the po

SCC is an affirmative action, equal opportunity educator and employer. Women, minorities, individuals with disabilities, and veterans are encouraged to apply. This document is available in alternative formats to individuals with disabilities, consumers with hearing or speech disabilities may contact us via their preferred Telecommunications Relay Service.

Benefits Information

At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($150 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.

Contact

Questions regarding this posting, please contact Stephanie Gates, HR Business Partner - stephanie.gates@southcentral.edu or 507-389-7277 by the posting close date.

If you would like to request an accommodation as part of the application process, please contact Brian Tiegs at brian.tiegs@southcentral.edu

PCN: 01162895

Benefits Information:

At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.

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