Customs Operations Specialist

Job Title: Entry Processing Supervisor
Job Location: Port Huron, MI

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an outstanding career opportunity for a US Customs Brokerage - Supervisor focusing on successful growth and development as well as day-to-day operational management in our PHN (Port Huron, MI) office

Key Responsibilities:

• Oversee the execution of daily tasks and activities, coaching and guiding the team to meet work schedules and targets.
• Engage in customer reviews and analyze performance indicators to identify opportunities for improving overall service quality.
• Collaborate with customers, other logistics departments, and IT specialists to facilitate seamless customer-related processes.
• Monitor the timely distribution and communication of updates to operational procedures, ensuring adherence to standards for efficient and cost-effective service.
• Assess training needs to ensure the team receives adequate development and coaching.
• Identify issues and opportunities, implementing best practices to enhance customer operations with a focus on effectiveness and efficiency.
• Assist in planning, prioritizing, assigning, and supervising office support initiatives.
• Coordinate maintenance activities and timely upgrades to equipment, facilities, and systems.
• Manage the daily administration of various office services (e.g., copy services, office supplies, mail, records management, fleet management) to meet the organization's administrative needs.
• Recommend and support the implementation of goals and objectives, establishing schedules and methods for administrative support, and implementing policies and procedures.
• Oversee daily operations of the team to execute office support projects and initiatives.
• Participate in office administration by researching, compiling, analyzing, and summarizing data for special projects and comprehensive reports; prepare annual, quarterly, or administrative reports; take meeting minutes; and supervise the ordering and storage of supplies.
• Address complaints and requests for information regarding regulations, procedures, systems, and precedents.

Skills / Requirements:

• Excellent understanding of US Customs Brokerage, global forwarding, Air and Ocean services and the overall logistics industry
• 3-5 years of experience in related area of responsibility
• 1 year of supervisory experience in related area of responsibility
• Bachelor's Degree (Business Administration, Int'l Trade or related area) preferred
• Strong communication, problem solving and interpersonal skills; ability to quickly build rapport with both customers and DHL Global Forwarding business units
• Licensed Customs Broker (preferred)